Summary
Customer Assistant - Banking Services - Handforth Dean
All the details
Customer Assistant - Banking Services - Handforth Dean
Temporary Vacancy
Contracted to 12.00 hours per week
Standard rate of pay at £12.00 per hour
Based at Handforth Dean store
Working Pattern:
Week 1:
Monday - 12:00-18:30
Saturday - 12:00-18:30
Week 2:
Sunday - 12:00-18:30
Wednesday - 12:00-18:30
Due to the nature of this role, all applicants MUST be at least 18 years old.
Purpose
- Proactively introduce customers to M&S Bank Credit Card and Club Rewards upgrade, contributing to the store's overall performance.
- Be the key referral point on the M&S Bank Products trained on and any additional products.
- Introduce products to suitable customers throughout the store, ensuring they are treated fairly and informed.
- Be a highly visible colleague in stores and around till points, supporting the wider store team in delivering an outstanding shopping experience.
- Place the customer's best interests first to achieve the best possible outcome for customers in-store.
Key Capabilities
- Self-motivated individual who strives to contribute and perform.
- Understand the role within the store and the success of M&S; ability to plan the day and self-motivate.
- Support line manager in improving store Bank and Service Performance through feedback and suggestions.
- Adapt and listen to customer needs to provide a positive M&S experience.
- Open to feedback and seeks it regularly.
- Control responses and share perspectives positively with the team.
- Understand the need for change and support the business as we evolve our Bank and Services model.
Key Accountabilities
- Support store targets for Bank & Services product introduction through personal delivery and engagement with the store team.
- Become the authority on products to introduce them to suitable customers compliantly and positively.
- Act with integrity and adhere to compliance when introducing financial products.
- Communicate successes and opportunities to Store Leadership for improvement.
- Share knowledge with store colleagues to enhance performance.
- Be aware of store and bank performance to ensure compliant introductions to customers.
- Approach suitable customers to introduce Bank and Services products using approved scripts.
- Serve customers efficiently and thoughtfully, ensuring the best experience.
Technical Skills / Experience
- Ability to connect with customers and build relationships with store colleagues.
- Comfortable initiating conversations about products compliantly.
- Self-driven with determination to improve performance and store results.
- Basic digital capability.
- Accountable for staying updated with training and new digital enhancements.
- Interest in customer shopping across different channels.
- Appreciation of loyalty products and their value.
- Adaptability to changing priorities and campaigns.
Key Relationships
- Customers
- Colleagues in store and Bank and Service Colleagues
- Store Leadership Team
- M&S Bank and Service Performance Manager
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