Customer Relationship Management Manager
A global financial services firm is looking for a Salesforce CRM Manager to take ownership of its Salesforce ecosystem, including Xactly and Pardot. This role is an opportunity to lead a team, drive system improvements, and play a key part in shaping the organisation’s CRM strategy.
The Role
The Salesforce CRM Manager will oversee the implementation, management, and optimisation of Salesforce and related platforms. Working closely with senior stakeholders, the role involves ensuring systems are configured effectively, improving business processes, and leading a team of CRM specialists.
Key Responsibilities
* Manage the Salesforce ecosystem, ensuring it meets business needs.
* Lead a team of CRM specialists, providing guidance and support.
* Identify and implement process improvements, leveraging Salesforce capabilities.
* Oversee Salesforce-related projects, including upgrades and integrations.
* Work closely with key stakeholders to align technology with business strategy.
* Ensure systems comply with regulatory and security requirements.
* Develop and deliver training programmes to improve adoption and efficiency.
About You
* Experience managing Salesforce and associated platforms, from implementation to optimisation.
* Strong leadership skills, with experience managing teams.
* Expertise in integrations, security, reporting, and system configuration.
* A track record in CRM transformation projects and process re-engineering.
* Ability to translate technical solutions into business outcomes.
* Strong problem-solving and analytical skills, with attention to detail.
* Financial acumen, including budget management and cost control.
This is a high-impact role where you will have the autonomy to shape CRM strategy in a rapidly growing business. If you’re ready to make a difference, apply now.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Custom Software Development
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