Bank Administrator | Outpatients | Spire Clare Park | Bank | Flexible Working | Farnham
Spire Clare Park has an exciting opportunity for an individual to join our outpatient appointments team as an Outpatient Administrator on a bank basis.
As Outpatient Administrator, you will be responsible for ensuring the provision and maintenance of an efficient patient appointments service within the hospital.
At Spire Clare Park Hospital, we’re a leading provider of private hospital treatments for our patients in Surrey. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.
Duties and Responsibilities (not limited to):
* Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
* Manage the telephone lines in an effective and timely manner
* Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse-led clinics (making and changing appointments, clinic changes and cancellations)
* Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
* Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
* Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner either by telephone or letter
Who are we looking for:
* High standard of secondary education with demonstrable literacy and numeracy skills
* Track record of successful delivery in a similar role, in an office and/or customer service environment
* Experience of handling high call volumes in a fast-paced environment
* High level of PC literacy and experience of using multiple systems and programmes
* Excellent interpersonal and communication skills
* The ability to work effectively as part of a team
* Able to work under pressure and to tight deadlines, with good organisational skills
Benefits
* Bank colleagues are paid weekly
* We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
* Save an average of £50 per month with our free onsite car park
* Access to Spire Healthcare pension
* Access to Blue Light Card discounts
* Free uniform
* Free DBS
* Full induction, including mandatory training updates
* Opportunities for further training and progression into permanent posts
* Knowledge, support, and guidance through your recruitment journey from Spire’s specialist Resourcing Team
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
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