Description
About the Role
TheSenior Manager for the Bars & Shops department will beresponsible for the smooth planning and delivery of all our barsand shops across ourresort.
As partof the Resort Leadership Team, you will manage your budget closely,reducing waste, generating sales and managing payroll costs. Youwill also lead your team to ensure our bars and shops are alwaysrunning at the best standards possible, and that our guests arehappy with the experience – driving ourNPS.
Witha continuous improvement and growth mindset, you will always befocused on managing variable costs and improving guest experience.
We areseeking a dynamic professional to join our team, with a proventrack record in driving brand profitability and enhancing guestexperience. The ideal candidate will be responsible for improvingNet Promoter Score (NPS) and Employee Net Promoter Score (ENPS),while also focusing on reducing labour turn over and effectivelymanaging payrollbudgets.
Additionally, youwill ensure high audit results, maintain robust Health & Safetystandards, and take ownership of Profit & Loss (P&L)responsibilities.
AboutYou
As a dedicated leader, you willoversee all Shops & Bars across our resort, with responsibilityfor managing KPIs related to costs, identifying business risks, andtaking corrective action asneeded.
The role includes managingdepartment budgets, including stock, payroll, and replacementinventory, while ensuring our bars and shops consistently meetbrand standards and guestexpectations.
You willproactively use guest feedback and data trends to enhance the guestexperience, and ensure compliance with all relevant legislation,health and safety policies, and safe & secure training withinyour area.
As thedriving force behind central rostering, you’ll anticipate guestdemand, align resources accordingly, and ensure rotas are issuedthree weeks in advance. You’ll inspire your team with strategiesthat engage, develop, and retain talent, fostering a culture ofownership and accountability in achieving departmental and businessgoals.
Building strongrelationships across the resort and with Butlins central supportteams will be essential. You’ll also take ownership of the entireemployee lifecycle, from onboarding to performance management,training, and HR processes, with a relentless focus on improvingteam retention through actionable feedback and strategicinitiatives.
Interested?
Ifthis sounds like the perfect opportunity for you, we would love tohear from you. To apply, please submit your CV using the buttonbelow and tell us a little bit about why you would like this rolewith Butlin's and what about this role excites you. Should you haveany questions or require any adjustments for this process, email usatcareersatbutlins@butlins.com.
AboutButlin's
At Butlin’s, we’re all about fun,excitement, and adventure by the bucketload! For over 80 yearswe’ve been delighting hundreds of thousands of guests each year,whether on a non-stop action family break or our epic Adult onlyBig Weekenders.
Ask any of our team, past andpresent, and one of the best things they’ll say about working atButlin’s is our culture! We’re all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren’t afraid to Get Stuck Inand where the team genuinely Cares For Each Other – this could bethe perfect fit for you.
There has never been amore exciting time to join Butlin’s!