Join Our Team as a 2nd-Line Support Engineer Salary: Up to £37,000 Location: Birmingham - 5 days onsite Ready to elevate your IT career? We're looking for a passionate 2nd Line IT Support Engineer to join our vibrant and innovative team This role offers a unique blend of technical challenges and customer service excellence. Why This Role is top draw Be part of one of the UK's most dynamic and forward-thinking tech companies. Work on exciting projects like upgrades, migrations, and cutting-edge implementations. Thrive in a collaborative environment that invests in your professional and personal growth. Your Day-to-Day: Solve technical puzzles and provide top-notch support to clients. ️ Maintain and monitor IT systems to ensure smooth operations. Handle customer queries with a smile and a solution-focused attitude. Log and escalate calls as needed, keeping clear communication with all stakeholders. Set up user accounts and profiles, ensuring seamless onboarding. Dive into project work, contributing to transformational IT initiatives What We're Looking For: A curious problem-solver with great multitasking skills. A customer service superstar who thrives on making others' lives easier. Experience with tech like Windows Server, Hyper-V, Active Directory, and more Bonus: Certifications like ITIL, Microsoft Azure, or Microsoft 365. Must have a valid driving license. Perks & Benefits: Up to £37,000 salary (negotiable). 25 days holiday bank holidays. Company pension scheme. Private medical insurance after qualifying period. Work in a fun, supportive, and innovative environment. Regular training opportunities to boost your skills