Key Time Worker (Returns Host)
Key Time Worker (Returns Host)
Europcar is looking for a Customer Service Returns Assistant.
Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Edinburgh Airport location to work as part of our vehicle returns team.
You will be working in a fast-paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world-class customer-facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level-headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
* Competitive Basic Salary
* Bonus earnings potential
* Starting 5.6 weeks holiday (including bank holidays)
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Pension and a life insurance scheme
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non-contractual benefit offering
Main duties:
* Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
* Ensure all administration is completed accurately according to operating procedures.
* Process all workshop vehicles according to operating procedures.
Key skills required:
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required.
* Excellent communication and face-to-face interpersonal skills.
* Ability to work as part of a team in a fast-paced environment.
* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
* Car rental/sales experience is desirable but not essential (training will be provided).
If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
Europcar Mobility Group
Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.
Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.
Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienstleistungen anbieten.
Mehr Informationen unter: europcar-career.de
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