Terminal Coordinator (Nights)
Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.
Job title: Terminal Coordinator
Location: Southampton
Position Type: Permanent, full-time.
Hours of work: Night Shift – Monday to Friday - 45 hours per week, 21:00 – 06:00 (1 Hour paid lunch break).
As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to, depot related queries, all M&R related admin, Cargo admin and planning, shunt planning and delivery, Reefer related enquiries, bonded storage requests.
Why join us?
* Competitive Salary & Benefits: We offer a robust compensation package, including competitive pension scheme and life insurance coverage from day 1.
* Career Development and progression: Regular training and career advancement opportunities that propel you forward in a career with us.
* Award-Winning Safety Culture: Be part of an environment recognized for excellence and innovation.
* Generous family friendly provision with enhanced maternity and paternity pay.
* Employee well-being and support: Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership, money off vouchers for a variety of brands and shops, cycle to work scheme.
Key responsibilities
* Handling all customer queries, including communications with shipping lines and hauliers.
* Complete administration for yard services, maintenance and repair and cargo handling.
* Input shunt details into TOPS.
* Plan & issue shunts to ensure all containers moved within relevant time frames.
* Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.
* Plan and book VBS for both Pentalver and Port movements ensuring no missed bookings.
* Plan, action, and deliver all Reefer related queries, liaising with Terminal MSO to plan reefer settings & Genset releases.
Requirements:
* Previous experience in a similar role within shipping lines, port operations, haulage and/or container handling operations.
* Attention to detail.
* Strong written and verbal communication.
* Strong team player.
* Demonstrate a strong customer service focus.
* Ideally have the knowledge of container ISO standards.
Please be advised that successful appointments are subject to a satisfactory DBS check.
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