Location: Bolton (Outskirts)
Job Type: Full-Time, Permanent
Salary: From £23,500 (Dependent on Experience)
Hours: Monday - Friday, 9 AM to 5 PM (Flexible Working Patterns Available)
About the Role:
We are looking for an experienced Senior Claims Specialist to join a growing team. If you have a background in personal injury and motor claims handling, this role offers an exciting opportunity to develop your career with a forward-thinking company that values professional growth and rewards achievements.
As part of this role, you will manage a caseload of Third-Party Vehicle Damage and Property Damage claims, working closely with internal teams and external partners to deliver outstanding service. You will also handle complex liability and high-value cases, ensuring claims are processed efficiently and fairly.
Key Responsibilities:
* Manage all aspects of Third-Party Vehicle Damage and Property Damage claims.
* Conduct thorough liability investigations and liaise with relevant departments.
* Handle complex claims, including liability disputes and high-value cases.
* Work with solicitors, insurers, and accident management companies.
* Identify and refer potentially fraudulent activity.
* Ensure a consistently high level of customer service throughout the claims process.
What We’re Looking For:
* Minimum 2 years' experience in motor claims handling (for higher salary consideration).
* Strong customer service and communication skills.
* Excellent attention to detail and ability to manage multiple claims effectively.
* Active listening and relationship-building skills.
* CII Certificate (or willingness to work towards it, supported by the company).
* GCSE Grade C or above (or equivalent) in English and Maths.
What’s in It for You?
* Increased holiday allowance with length of service.
* Birthday day off and seasonal half-day shopping leave.
* Holiday sell scheme.
* Pension contribution.
* Discounted sports and social activities.
* Support for industry qualifications.
* Free on-site parking and casual dress code.
* Cycle-to-work scheme.
* Performance-based cash bonuses.
* Trained mental health & first-aid support on-site.
If you thrive in a fast-paced claims environment and want to work with a company that truly supports its employees, apply today!