A 2nd Line Support Engineer is required to provide high-quality technical support across the organisation, ensuring a robust and reliable IT environment for all staff.
Client Details
2nd Line Support Engineer - Deskside Support
Our client is a well-established professional services firm with over 500 employees. Based in Leatherhead, they provide a broad range of services to clients in various sectors. The company is known for its high standards of service and its commitment to continuous improvement.
Description
2nd Line Support Engineer - Deskside Support
This role focuses on supporting the firm's transition to cloud computing (MS Azure) and facilitating hybrid work environments through virtual desktop infrastructure (Citrix/Azure). The specialist will work with the IT helpdesk team to resolve technical issues, assist with system upgrades, and develop processes to accommodate business changes.
Key responsibilities include cloud migration, providing technical support, stress testing systems, assisting with software selection, training end users, and managing the IT infrastructure budget.
Assist with migration to Microsoft Azure.
Support hybrid working through Citrix/Azure VDI technologies.
Collaborate with helpdesk for software platform support.
Conduct stress testing and assist with system upgrades.
Develop processes for business changes and provide training.
Resolve escalated technical issues and collaborate with vendors.
Provide data, s...