About Us:
HarSPA Bristol is a luxurious spa focused on providing a welcoming environment and exceptional service to our clients. We offer a range of wellness treatments aimed at promoting relaxation and rejuvenation. We are looking for a friendly, organised, and professional Spa Receptionist to be the first point of contact for our clients and ensure a smooth, seamless experience from check-in to check-out.
Responsibilities:
* Greet clients warmly and assist with check-in and check-out procedures
* Schedule appointments, manage bookings, and answer phone calls and emails
* Provide information on spa services, treatments, and promotions
* Handle payments, process transactions, and maintain accurate records
* Ensure the reception area is clean, organised, and stocked with brochures or other materials
* Address client inquiries, concerns, and complaints professionally
* Coordinate with therapists to manage appointment schedules efficiently
* Promote and upsell spa products and services
Requirements:
* Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
* Strong communication and customer service skills
* Proficiency with scheduling software and office equipment
* High level of organization and attention to detail
* Positive attitude and ability to maintain a calm, friendly demeanor
* Ability to multitask and handle a fast-paced environment
* Flexible availability, including evenings, weekends and holidays
Benefits:
* Discounts on spa treatments and products
* Free use of spa facilities
* Opportunities for career growth and advancement
* Commissions on retail sales
How to Apply:
If you have a passion for customer service and enjoy working in a spa environment, we’d love to hear from you!