Job Title: Complaints AdministratorLocation: London Borough of HarrowEmployer: Pertemps Recruitment Partnership for London Borough of HarrowContract Type: Temporary ongoingHours of Work: 36 hours per weekHybrid working: 2 days at the officeOverview of Complaints Administrator:Pertemps is offering an exciting opportunity within the London Borough of Harrow for self-driven and motivated Complaints Administrator to join our expanding team. The Complaints Administrator role comes with a competitive pay rate of £17.66 per hour. Additional benefits include excellent training and support for career development, as well as 21 days of holiday (excluding Bank Holidays).Primary Responsibilities for a Complaints Administrator:
1. To assist in all aspects of administration for the corporate complaints process and procedures including Councillor, MP and Managing Director (CEO) enquiries.
2. To act as first line contact to internal customers and answering queries in relation to the complaints submitted including MP, Councillor and CEO enquiries.
3. To perform the duties of the post in a manner that reflects excellent service to clients and ensure that the Data, Digital and Customer Experience department meets or exceeds its challenging performance targets.
4. To manage and monitor the MP, Councillor and CEO's mailbox in 8x8. Including ...