Donor Care Supervisor - Brighton Donor Centre
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
Main duties of the job
About the role: Varied and rewarding, this is a great role for anyone who loves working with the public and wants to fast-track their career. As a Donor Care Supervisor, you'll supervise the Donor Carers who welcome blood donors to donation sessions. It's a key role where you'll strive for excellence so every session runs like clockwork. It's all about supervising staff, overseeing session setup, and handling paperwork. You will also deal with administrative tasks to support the team. We'll provide intensive training in Donor Care skills, opening doors to various roles within six months. Beyond that, we'll support your growth in leadership, equipping you to excel in every part of this role.
About us
At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
What we offer:
* Extensive induction and training programme
* Rotas published 6 weeks ahead of time
* No night shifts
* Payments for unsociable hours, overtime, meal and driving allowances where applicable
* Flexible working opportunities where the role will allow.
* 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years
* A culture of continuous learning
* Thrive programme to support personal and professional growth.
If you’re interested in this role, we’d love to hear from you. To apply, all you need to do is click apply now.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications.
Person Specification
Qualifications
* To join us in this level, you'll need an NVQ Level 4 in Customer Service, Business or equivalent qualification or equivalent work experience. Whatever your credentials, you'll have worked with patients or donors in a healthcare setting.
* Finally, you'll need tech abilities but don't worry if yours need refreshing. We'll train you up when you join. You just need the motivation to learn.
Experience
* Your CV will also feature supervisory and leadership skills; in short, you'll be great with people. You'll have experience of dealing with the public and providing fantastic service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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