Contracts Manager - Coventry ( Service & Repair ) Purpose of the Role/Role Overview: To lead and manage resources across the regional installs team including and subcontractors / specialist trades to deliver: ? Quality boiler installs including responsive installs and planned programme as per client specification ? Client objectives / KPIs ? Achievement of profit targets ? Maintain strong relationships with clients and highest standards of customer care ? To think and act operationally and strategically with a constant eye on achieving high performance standards, meeting the business and clients expectation General Duties/Key Responsibilities: ? To report and work closely with the Regional Operations Manager (Installs) / Operations Director to ensure full operational duties in your regional / contract area ? Cost Management / Parts Analysis including reviewing parts ordered and costs, timesheets and invoicing, ensure month end complete no later than working day 5. ? Managing and monitoring staffing levels and annual leave, sickness and other absences. Job Description ? Responsible for making sure all company procedures are adhered to and implement improvement were necessary. ? To ensure all KPIs are met along with contractual compliance ? Work and deliver within set budgets ? Responsible for customer services including complaint resolution ? Work closely with the Regional Operations Manager, Operations Director, and HR team to ensure best practice in all areas of people management including and not limited to; recruitment, selection, enforcing policies and procedures and monitoring staffing levels, attendance, annual leave, absences. Taking responsibility for all leave requests whilst following company procedures. ? Monitor materials usage and returns ? Responsible for all financial invoicing on time and chargeable extra over work is collated and invoiced ? Maintain our reputation for producing top level performance ? Take full responsibility on no access procedure ? Work with fellow managers within the group to facilitate the achievement of the groups objectives ? Be responsible for the monitoring and management of all aspects of Health, Safety and Environmental Management within area of responsibility ? Client relationship / Client management, attend client meeting build & maintain good working relationship with the client, look to increase work streams & chase debt to ensure payments received in timely manner ? Handle all forms of feedback from customers and clients and take appropriate action; take a lead on championing customer service. ? Ensure the fleet of your team is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen. ? Playing a key role when taking on new contracts, with the ability to put your own personal stamp on the situation. ? Performance data production, analysis and reporting ? Ensure your team is fully up-to-date with all Gas Safe Legislation, Health and Safety Awareness, delivered through face-to-face tool box talks on a monthly basis as a minimum, and when required. ? Developing and coaching your team ? Onboarding of new starters, taking responsibility for ensuring all required documents are in place and for induction and training. ? Leading and engaging the team to create a positive environment to work in, whilst encouraging the team to take ownership of their responsibilities and projects. ? Ensure processing of salary information to payroll in set timescales. ? Ensuring availability for meetings where applicable. ? Drive employee engagement and managing employee retention. ADZN1_UKTJ