We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantJoining our friendly Welcome Team, you’ll be playing a key role in the visitor experience at Fountains Abbey. We are a leading destination within the National Trust and welcome 450,000 visitors each year.This location is in a rural area near Ripon, so please think about how you would get here for work, before applying for the job.The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors to our Studley Car Park, issuing mobility vehicles at our Westgate entrance and providing general support for the Welcome Team. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 30 March 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162130IRC162130RiponFixed Term p/t (832 hrs py to 30/09/25)Ends: Mar 30th 191 mi from undefinedWe’re looking for a Service Assistant to join us at Fountains Abbey, Ripon to help our busy Welcome Team.Salary: £12.25 per hourDuration: Fixed Term Contract until 30th September 2025Hours: 416 hours over 6 months. This role is based on annualised hours, where the amount of hours you work each week may vary, dependant on weather as this is a mainly outdoors role. Your salary will be paid in 6 equal instalments over the 6 months.The working pattern would be approximately a four hour shift, to include both weekend days and bank holiday working, this pattern can be discussed further at interview.Interview dates: Wednesday 2nd & Friday 4th April 2025For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Fountains Abbey, Fountains, Ripon, HG4 3DYCompliance.Eligibility to Work in the UK12.25 per hour