Work & Health Coach – Evesham Vale
Working hours: 37 hours per week. Fixed term January 2025 until 31st March 2026.
Location: based at our office in Evesham, working flexibly including travel to participating GP practices, job centres and working remotely from home.
Remuneration: £27,801.76 pro rata per annum
Closing date: 5pm Wednesday 29th January
Interview date: 5th February
For an application form please click on this link here.
(Please do not send a CV)
South Worcestershire Citizens Advice (SWCA) provides free, independent, confidential and impartial advice to anyone who needs us. As a service we help people overcome their problems through advice, information and support and campaign on big issues when people’s voices need to be heard. In Wychavon District we supported 2125 clients with over 6790 different issues in 2023/24.
Role summary
This is a new role which will involve working virtually with the existing Wellbeing Team at SWCA in Malvern, alongside the advice team in Wychavon and building on links with Primary Care colleagues and wider local services, as well as working independently as part of a county-wide Work and Health Coach network.
Aims of the role
Workwell is a prevention and early intervention service to support people from a range of backgrounds to overcome health conditions that affect their ability to start, stay and succeed in work. The Work and Health coach will manage a caseload of people whose barriers to employment may be due to physical health, mental health and/or social situations. They will carry out a holistic assessment of the specific barriers for each person and, based on that assessment, provide personalised support, one-to-one coaching, and health and employment advice, including referring to other support and wellbeing services as appropriate.
The main purpose is to support people to access the help and support they need to return to, stay in or start work. The groups that the Work and Health coach will be expected to work with are:
1. People who are in work but are finding work difficult because of their health condition. They may be experiencing short episodes of sickness which they or their employer feel are getting worse.
2. People who are employed but are currently off sick and would benefit from support to return to work.
3. People who have recently fallen out of employment and are looking to return to the workplace in a different role as soon as possible.
Key Tasks
The purpose of the role is to support participants to Start, Stay and Succeed in work. The successful applicant will be expected to work flexibly, using their judgement, training and experience to achieve this goal. This may include the following:
1. Training accredited coaching course through Peak Health Coaching as part of their induction, and SWCA will provide training and support around specialist subject areas like employment rights, employer disputes and reasonable adjustments, as well as finance, debt, housing and benefit issues.
2. Receive and process referrals directly from Primary Care colleagues.
3. Receive referrals from JobCentre Plus, employers, self-referrals and internal referrals from the advice team.
4. Validate participant's eligibility prior to offering support.
5. Manage a caseload of participants who have common mental, physical and social health problems or long-term conditions.
6. Carry out assessments to identify barriers and develop action plans in agreement with the individual to overcome those barriers.
7. Provide coaching and other light-touch holistic support on a one-to-one basis to support the delivery of the participant’s plan.
8. Onward referral to other services where additional support beyond the one-to-one support is required. This may include a range of health and employment-related support as needed to address participants' needs.
9. Work with other organisations as needed to support the participants through the pathway.
10. Maintain detailed and accurate case notes, action plans and participant paperwork and upload these onto the management information system.
11. Collect and record information and respond to requests for information as appropriate.
12. Provide mutual aid to other teams when other areas require support.
13. Raise awareness and improve knowledge about this pilot, as well as supporting organisations, employers and colleagues to understand your role and the common barriers to work.
14. Advocate for your participants with their employers if required.
15. Travel across a reasonable area to deliver services to participants who are unable to access the service at the normal base.
16. Work with your line manager to undertake continual personal and professional development.
17. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
18. Undertake any other duties that may reasonably fall within the role description.
Person Specification:
Desirable
* Has a relevant health or employment coaching qualification.
* Experience of partnership working, negotiation and liaison work with other agencies to facilitate progression into work or to retain it.
* Working knowledge, understanding and experience of motivating individuals and developing their skills in line with their individual action plans.
Essential
* Experience of working in a health or employment coaching role, such as social prescribing or similar.
* Knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market.
* Experience of supporting people into work.
* Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
* Demonstrate personal accountability, emotional resilience and ability to work well under pressure.
* Experience of data collection and using tools to measure the impact of service.
* Experience of partnership/collaborative working and of building relationships across a variety of organisations.
* Ability to work flexibly and enthusiastically within a team or on own initiative.
* Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
* Ability to maintain boundaries and ensure clarity/understanding of the role.
* Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
* Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
* High level of written and oral communication skills and good IT skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Work Location: Based at our Evesham office with some travel across the District.
Job Types: Full-time, Fixed term contract
Pay: From £27,801.76 per year
Benefits:
* Company pension
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Evesham WR11 3LD
Application deadline: 29/01/2025
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