Background The Real-Time Gross Settlement (RTGS) service - operated by Payments Directorate - is the backbone which underpins all financial transactions in the UK and is essential for the functioning of the economy and the implementation of monetary policy and financial stability. It holds accounts for banks, building societies, financial market infrastructures, non-bank payment service providers and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Mastercard, PEXA and Visa. The Bank is also the operator of the CHAPS payment system. The Change Delivery Analyst is a member of the RTGS Change & Planning Office (RCPO) and will report into the Senior Change Delivery Analyst or the RCPO Change Governance Manager. The team is responsible for the planning and delivery of a prioritised RTGS change roadmap; they support the Payments Directorate in meeting its key objectives and strategic priorities and ensure that the right initiatives are delivered in the right way with the right people, whilst managing risks, issues and dependencies and ensuring that changes do not disrupt the RTGS service availability. This role will work closely with the other members of the RCPO and the Release Train Engineer as well as the squads in the Value streams, and cross-cutting directorate functions, to facilitate the delivery of changes to realise the RTGS short, medium and long-term roadmaps. This will include assisting with the regular prioritisation exercises and supporting quarterly planning activities. The role holder will help to ensure the end to end change process is followed correctly, including impact/risk assessments, planning and testing through to successful implementation. They will also be involved in performing delivery and governance assurance, reporting (risks, financials etc) and contributing towards the running of an agile centre of excellence function. There may be opportunity to have line management responsibilities for a Change & Planning Support Officer. The team roles are structured around Delivery and Governance and this position may have a stronger focus on one of these, although will be required to contribute to both. Role and responsibilities Support delivery and governance of the RTGS short, medium and long-term roadmaps that are aligned to the Division's vision and strategy, ensuring all stakeholders are adhering to the process as set out in the RTGS/CHAPS Change Management Guidelines. Support and guide Product Owners through the change and delivery governance, highlighting any areas of training required. Attend and provide support for the quarterly planning meetings. Capture feedback on business change activities and lessons learnt to improve business change activities in the future. Review updates to team documentation and guidelines. Lead on and contribute to RCPO reporting including inputs to the RTGS/CHAPS Change Committee (RCCo) and Directorate Deliverables Tracking, presenting to different audiences where required. Make use of JIRA and other reporting tools to ensure that this is as streamlined and efficient as possible. Work with the RCPO Change Managers to build knowledge of business change approaches/ frameworks. Attend and support pre-requisites for the Weekly RTGS Change Leadership Huddle, RCPO Sync and other key change meetings as required. Represent RCPO at working groups. Be a key contact to provide training and support on use of key systems and processes (i.e. Jira, Agile Standards and Centre of Excellence). Create an environment for continuous improvement, suggesting where efficiency gains can be made and supporting others in doing so. Lead on the collation of information for internal and external audits and assist with discussions/queries. Line management of the Change & Planning Support Officer; provide coaching and support to ensure they are working to achieve stretching objectives. Where required, cover the other Change Delivery Analyst and support the Senior Change Delivery Analyst and RCPO Change Managers. Minimum criteria Experience of working on / with a Change Management team. Understanding of the key Change Management processes & principals. Good organisation skills, with ability to manage a diverse workload. Excellent stakeholder management skills and ability to develop relationships, adopting a flexible style to encourage inclusivity. Effective communication and interpersonal skills, including ability to liaise with different teams. Able to communicate technical/ complex information in the most appropriate way for the audience. Able to relate to and understand business and technical document compositions. Good problem solving including raising issues or potential solutions; able to work on resolutions independently. Able to analyse a variety of information sources and offer a range of options to stakeholders. Good degree of skill in the use of general office software tools including Microsoft PowerPoint, Excel and Word Experience in reporting progress updates Experience managing others. Desired criteria Experience delivering change in an Agile environment. Experience working in a project or higher pressured environment. Knowledge of Jira and confluence tools. Knowledge of Payments directorate business processes and IT systems. Specific business change certifications or qualifications Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. This role offers a salary of: London from £40,000 - £45,000. Leeds from £36,000 - £40,500. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days' annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Application Process Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on Weds 29th January 2025. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.