PRACTICE MANAGER, ORTHOPAEDICS Role Description
The Practice Manager, Orthopaedics at MAP is a clinical leader who will assist with the day-to-day operations at the orthopaedic group in Windsor with a focus on clinical operations. In this key position, they will work to oversee the operations of 9 orthopaedic surgeons that work in the Windsor-Essex area and manage the support staff that is comprised of Nurse Practitioners, Physician Assistants, Medical Receptionists, and Surgical Booking Clerks. They will report to the Manager of Clinical Operations and work very closely with MAP Senior Leadership to implement best practices, enhance patient experience, and help deliver outstanding orthopaedic care to our region. This role goes beyond clinical management but also about making a significant impact on healthcare. The ideal candidate is passionate about healthcare and aspires to make a meaningful difference on a large scale in how care is provided to the patients of the clinics we manage.
Tasks
1. Oversee the orthopaedic group practice, including management of all staff, physicians, and administrative support staff.
2. Coach, develop and train their staff to become exceptional members of the healthcare team that will help deliver exceptional patient care.
3. Continuously analyze, improve, and standardize processes at the clinical level to ensure outstanding patient outcomes.
4. Create best practices and ensure accountability at all levels of the clinic they directly manage.
5. Work with senior leadership on auditing clinical processes, suggest best practices, and make changes where needed to set up the clinic for success.
6. Communicate directly with physicians to ensure their clinical support needs are being met, while striving for better and more effective ways in doing things.
7. Oversee the day-to-day clinical operations flow at the practice, including scheduling, coordinating with the local hospitals where the orthopaedic surgeons work to deliver their clinical care, as well as other community partners/agencies.
8. Responsible for staying current on regulatory requirements from the CPSO, MOH, and other regulators in the medical industry.
9. Analyze and gather key performance indicators and has a solid understanding on how to improve results through key initiatives.
Skills and Abilities
* Strong proficiency as an RPN or RN with a deep understanding of clinical operations and workflow.
* Excellent oral and written communication skills.
* Ability to lead and empower teams while maintaining a positive work environment.
* Detail-oriented and trustworthy, with a keen sense for identifying and addressing minor issues before they escalate.
* Strong organizational skills and critical thinking abilities.
* Ability to thrive in fast-paced environments.
Work Environment
This is a full-time position. The Practice Manager, Orthopaedics will spend the majority of their time at the practice they manage, but will also have time within our main office to work on strategic projects, professional development, and to collaborate with other practice managers.
Education and Experience Requirements
* Current registration as a Registered Practical Nurse or Registered Nurse in good standing with the College of Nurses of Ontario (CNO).
* 10+ years of work experience as an RPN or RN in combination with some management experience.
* Proficiency with electronic charting i.e. Accuro EMR.
* Previous management experience in a clinical setting is required.
Preferred Qualifications
* A degree in health sciences and/or business administration is an asset.
* Experience managing a private medical clinic is an asset.
Please email your CV and Cover Letter directly to Micheline Cornellier, Senior HR Business Partner at m.cornellier@maphcm.com.
Thank you to all applicants for their interest, however, only those candidates selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required. We are an equal opportunity employer committed to fostering a healthy and positive work environment.
Job Types
Full-time, Permanent
Additional Pay
Bonus pay
Benefits
* Company events
* Dental care
* Extended health care
* On-site parking
* Paid time off
* Vision care
Schedule
Day shift Monday to Friday
Experience
* Supervising experience: 5 years (required)
* Management: 5 years (required)
* Nursing: 5 years (preferred)
Licence/Certification
CNO Membership (required)
Work Location
In person
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