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Operations Manager - Lewisham, London, Bromley
Client:
1Life Management Solutions Ltd
Location:
Bromley, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
db6f446bd932
Job Views:
4
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
ABOUT US
1Life is a forward-thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning, and the arts.
JOB DESCRIPTION
The Operations Manager position is a key role in the Company, providing a genuinely rewarding experience and serving as a springboard to a leisure management career in one of the most attractive and fast-growing leisure management companies.
Primary objectives for the Operations Manager will be:
* To ensure the highest possible standards of Health and Safety and customer care within the Centre.
* To develop and promote an exciting, innovative leisure programme to increase the usage and profitability of the Centre.
* To assume shift management responsibility for the centre to maximise total performance and maintain high standards of customer care.
* To assist the Centre Manager in financial planning and budget setting to maximise business profitability.
* To organise and manage the Duty Manager team in the absence of the Centre Manager.
The Operations Manager will focus day-to-day on the following tasks:
* To deputise for the Centre Manager as requested.
* To act as a member of the Leisure Centre Management Team on a shift rota system during opening hours.
* To ensure the Leisure Centre is a clean, high-quality facility with exciting innovative services.
* To ensure all Health and Safety procedures are carried out at all times.
* To assist in providing appropriate staff training and development.
* To ensure that contract objectives are achieved and appropriate financial systems are implemented.
* To be responsible for teaching and coaching courses for all operational areas, including recruiting and maintaining a register of qualified coaches.
* To identify and assess the feasibility of new activities for the Centre.
* To keep staff informed of the Centre's activities and special events.
* To conduct regular team meetings to drive service standards and continuous improvement.
* To achieve maximum participation in all courses and activities, monitoring cost-effectiveness and addressing areas of low performance.
* To produce performance records, statistics, targets, and reports for programming and associated activities.
* To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials.
* To ensure sufficient staff are available for the safe, high-quality functioning of the Centre.
* To assist in managing the Centre's quality assurance systems and procedures.
* To coach and teach as required and assist with running events.
* To act as a main key holder for the Centre, responsible for opening and closing the building and emergency call-outs.
* To undertake any regulatory requirements.
* To be responsible for cash handling as required.
* To have a good understanding of the financial accounts system.
* To help drive revenue and control expenditure to achieve monthly targets.
* To undertake any other duties as may be required by the Contract Manager to ensure business objectives are achieved.
THE CANDIDATE
Qualifications, Knowledge, and Skills
It is desirable for the post holder to have a recognised qualification in Leisure Management, Sports Development, or a related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium-sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
Personal
* Will be able to gain acceptance and respect from clients and teams.
* Will be able to build strong relationships with customers, clients, and employees.
* Will be able to communicate at different levels of the organisation, both listening and directing.
* Will be able to meet the demands of the role by working additional hours when required.
* Will be able to demonstrate clear identification with all customer requirements.
* Will be able to maintain good employee relations and deliver quality training.
* Will be able to perform recreation assistant duties when required.
DBS
The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
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