UK Service Line Director – Customer Engagement (CE), Job Description
About HSO:
Founded in 1987, HSO has more than 2,500 professionals throughout Europe, the Americas and Asia and is one of the world’s top Microsoft Services Partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of Microsoft Partners worldwide.
HSO UK has grown to more than 350 people and we expect over 100% organic growth in the next 4 years. We specialise by industry sector, including Retail, Manufacturing, Professional Services, Financial Services and Public Sector.
HSO is a business transformation partner to Enterprise clients that have committed to Microsoft as their strategic enterprise platform. We leverage the power of the Microsoft Cloud to transform the way in which people work, ultimately accelerating the impact of Cloud and AI, to improve overall business performance.
Why Work for HSO?
At HSO, we are more than just a Microsoft Gold Partner, we are a trusted leader in digital transformation. By joining our team, you’ll be part of a dynamic, forward-thinking organization that values innovation, collaboration and professional growth. Here are some of the reasons why HSO is a great place to build your career:
1. Career Development: We prioritize employee development and offer ongoing training and certification opportunities.
2. Inspiring Projects: We partner with diverse clients across multiple industries, so you’ll work on impactful projects.
3. Supportive Culture: We foster a culture of diversity, inclusivity and respect.
4. Flexibility and Well-being: We understand the importance of work-life balance and offer flexible working arrangements.
5. Commitment to Excellence: We are dedicated to excellence in everything we do.
If you're looking for a rewarding career with opportunities to grow, make an impact, and work with a supportive team, HSO is the place for you!
Purpose of the Role & Key Responsibilities:
This is a genuinely transformative opportunity. Our Customer Engagement (CE) Service Line currently generates approximately £10M revenue, with a team of 30+ brilliant CE professionals. Our ambition for CE is to continue being the growth engine of our business and be at the forefront of our ambition as the UK’s Microsoft Services Partner of choice.
The role covers the following 4 major responsibilities:
1. Business Growth – to build on our success to date, by defining the market opportunity for CE, then leading key opportunities and winning net new clients as well as to grow on existing.
2. P&L Management – to run and operate the CE P&L as best in class.
3. Customer Leadership – to work successfully as an Executive Sponsor on key accounts.
4. Talent Development – to build a high performing CE team and to develop new talent for the future success of HSO.
Overview of Essential Behaviours & Experience:
Essential Behaviours:
1. Team Leadership - wants to lead and be accountable.
2. Ambitious - for client success, as well as personal success.
3. Strategic - sees the wider picture and makes informed decisions.
4. Care - demonstrates care with every interaction.
5. Tenacious - happy to roll sleeves-up to deliver and drive challenging outcomes.
6. Entrepreneurial - ability to work successfully in a fast paced environment.
Essential Experience:
1. Led, built and grown a multi-disciplined CE / CRM function.
2. Management / Leadership experience in a consulting services environment.
3. Managed an annual budget in excess of £20M pa.
4. Deployed and leveraged technology (eg. AI) to improve business performance.
5. Worked collaboratively in a business with multiple lines of business.
6. Led a geographically dispersed team of at least 6 direct reports.
Location:
This is a hybrid role and can be based either from our Reading, Glasgow or Manchester offices, as well as from home.
Salary:
We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate.
Benefits:
* Paid Holidays
* Pension
* Healthcare
* Dental
* Life Insurance
* Tonic Wellbeing
* HSO Perkz
* Flexible working when required and agreed
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