German Customer Service Representative
Location: Preston
Salary: Up to £24k + monthly Bonus Opportunities
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.
Key Purpose:
The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.
Key Responsibilities:
1. Answering & making calls from existing and new clients
2. Proactively dealing with all queries relating to the business
3. Taking payments
4. Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
5. Managing email queries
6. A professional approach with the ability to build rapport with each customer
7. Demonstration extensive knowledge on all our product ranges
8. Facilitating calls from B2B and B2C
9. Account management
10. Translating customer correspondence
11. Project Management
12. Timely escalation management (internal & external)
Personal Specification:
The successful candidate for the customer service representative position, will have the following competences:
1. German fluent to business level
2. Empathetic
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. Computer literacy
6. A passion to deliver the highest quality for our clients customers
7. Negotiation skills & conflict resolution
8. Dispute resolution
9. Delivers expected results, meets KPI’s
10. Project management
11. Sufficient mathematical knowledge, required for their particular role
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