Our client is seeking a Client Experience Assistant to join their growing team. This is an entry-level opportunity for someone with excellent customer service and people skills. The successful candidate will be the first point of contact for any issues or concerns raised, providing fast, client-focused solutions.
The Role:
* Contact existing clients to book their Anniversary appointments with consultants.
* Deliver administrative duties for the department, including rescheduling appointments.
* Acknowledge all client service issues in line with the complaints procedure.
* Obtain a prompt response to client queries, service issues, and requests to cancel.
* Resolve all client service issues in a timely manner focused on client resolution and retention.
* Understand all client databases and systems to adequately investigate and respond to the client.
The Right Candidate:
* Strong team player.
* Ability to work in a fast-paced environment.
* Dynamic and flexible approach.
* Ability to work under pressure.
What's Next:
If you're ready to leap forward in your career, apply today!
Email your CV to connor.morris@robertwalters.com.
About the Job:
Contract Type: FULL_TIME
Specialism: Human Resources
Focus: Other specialist positions
Industry: Human Resources and Personnel
Workplace Type: On-site
Experience Level: Entry Level
Salary: £22,000 - £24,000 per annum
Location: Leicestershire
Job Reference: HFX5W4-56608D0A
Date Posted: 22 January 2025
Consultant: Connor Morris
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