Job Title: Director of Professional Services
At The Brixton Group, Inc., we are seeking a seasoned professional to lead our Professional Services team. As Director of Professional Services, you will play a critical role in driving the strategic vision and execution of our service delivery.
Key Responsibilities:
* Develop and implement strategies to deliver best-in-class services, including consulting, implementation, and support, to help customers evolve their EAM strategies.
* Lead a team of project managers and consultants in support of external customers, ensuring successful project delivery and meeting revenue targets.
* Collaborate with the VP of Professional Services to establish and manage goals and responsibilities for the services team.
* Provide hands-on technical preparation and presentation work for key accounts, helping to sell the value of our Professional Services organization.
* Monitor team member performance and provide timely feedback and development assistance.
* Identify and implement improvements to processes and tools used by the team.
Requirements:
* Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry.
* Working knowledge of maintenance practices highly preferred.
* 5+ years' experience working with ERP, EAM, and CMMS solutions required.
* Proven track record of managing revenue targets for PS services.
* Strategic thinking and the ability to align professional services initiatives with overall company goals.
* Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.