Senior Sales Associate
CO.LAB Location: St David’s, Cardiff Closing Date: Closing Date:
Job Summary:
As a Senior Sales Associate, you will play a key role in driving sales, delivering exceptional customer service, and supporting the overall store operations. You will act as a role model for junior team members, assist in training new staff, and contribute to achieving sales targets while ensuring an excellent shopping experience for customers.
Reports To: Retail Operations Manager
Key Responsibilities
Provide outstanding customer service and build strong customer relationships.
Assist customers with product selection, offering expert advice and recommendations.
Drive sales by engaging customers and upselling products.
Support the management team in day-to-day store operations.
Assist in training and mentoring junior sales associates.
Maintain visual merchandising and store presentation to company standards.
Process transactions accurately and efficiently at the point of sale.
Handle customer inquiries and resolve issues professionally.
Monitor stock levels, assist with inventory management, and restock as needed.
Manage the relationships with our Brands in store, following our Brand Ambassador policies and procedures.
Skills & Experience Required
Previous retail experience, preferably in a senior or supervisory role.
Strong sales and customer service skills.
Excellent communication and interpersonal abilities.
Ability to work in a fast-paced environment and handle multiple tasks.
Proactive, self-motivated, and a team player.
Basic IT and POS system knowledge.
Flexible on Full or Part time roles for the right person.
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