Facilities Assistant x 4
Birmingham (University sector)
3-month contract (potential temp to perm for suitable candidates)
£14.24- £15.70/hr
Shift rota – 7.00–14.30 and 10.00-18.00 – rotating weekly basis
Start 6 January 2025
The Organisation
Our client provides education for around 31,000 students from 100 countries in the heart of Birmingham. The University is a large and diverse place to study. We put students at the heart of everything they do, giving them the best opportunities for future success.
The Role
Reporting to the facilities' supervisor, you will provide operational facilities services to maintain buildings and environments across the university to support customers in the delivery of teaching and events to students.
Duties will include:
1. Carrying out various tasks and activities as instructed through planned work scheduling and reactive helpdesk requests that include general porterage, moving furniture and equipment, and setting room layouts for the delivery of teaching and events.
2. Ensuring that unwanted furniture and items are removed from buildings and materials such as wood, metals, cardboard, electrical equipment are correctly segregated into appropriate recycling bins and skips to support the university in maintaining a high standard in recycling figures.
3. Dealing with front line minor maintenance and repairs that include unblocking toilets, changing light bulbs, installing dispensers, mounting frames and boards, and general repairs required with the use of basic tools and equipment, and carrying out ad hoc portable appliance testing when required.
4. Receiving expected external contractor partners that are booked via the helpdesk to carry out jobs and/or servicing within the buildings and ensuring that inductions are completed before the appropriate level of access is permitted and access cards and keys are issued.
5. Responding to building incidents, i.e., water leaks, and taking appropriate first response action, which may include cordoning off areas with barriers and appropriate signage put in place to make others aware and report accordingly.
The successful candidate will have:
1. Good level of general education, including English and Maths GCSE.
2. Experience in a similar facilities role.
3. Experience in a customer service-focused environment.
4. Relevant vocational qualifications, training or equivalent experience in manual handling, ladder training, fire evacuations, COSHH and similar.
5. Able to undertake a wide range of tasks and activities that will require manual handling and working at height. The ability to identify any potential hazards that may be a health and safety risk and react accordingly and engage other key operational staff within the department.
6. A flexible approach to working hours and shift patterns is also required and the ability to commit to working occasional weekends to support open days.
7. Most importantly, customer service skills. You should have the communication skills to respond courteously to enquiries and queries from customers, colleagues, contractors, and visitors. Be mindful of the environment and the university core values that may impact you and others and be creative in problem-solving and providing solutions to customer needs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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