Esbs is a Building Society entirely focused on our members and the communities and issues that matter to them. We are a small but busy Society based in the heart of Earl Shilton, Leicestershire where weve been for over 160 years. We pride ourselves on always offering a professional and friendly service, tailored to the needs of our members. Are you looking to progress your career in mortgage administration? esbs could have the perfect role for you. Due to continued growth and success we are looking for a Mortgage Administrator to join our existing team. Our customers are really important to us so we need people who are enthusiastic, customer service focussed and passionate about building relationships and really supporting our members. We have a strong identity locally and we work together, supporting each other and encourage our colleagues to grow with us. We want you to become, with training, an efficient and valued member of the team. If this sounds like you, we have an excellent opportunity on offer. Ideally the successful candidate will have had some existing mortgage experience in financial services as you will play a pivotal role in the society as youll handle the full cycle of mortgage administration from enquiry through to completion. This role requires someone with exceptional communication skills, the ability to plan and organise, support the wider team and who can build great rapport with our network of mortgage brokers. You will receive from the society on the job training and will have the opportunity to develop your mortgage knowledge with the option to study for the CeMAP qualification, fully funded by the Society. This role is full time, 35 hours per week, Monday to Friday with Saturday mornings on a rota basis required and paid at an enhanced rate. Key responsibilities & experience required Assessing mortgage applications to ensure completeness of documentation in line with the Societys requirements. Proactively engaging and liaising with Mortgage Brokers throughout the mortgage process Complete affordability assessments Prepare, produce and review mortgage offers Respond to customer, Broker or solicitor enquiries between offer stage and completion Carry out ID, credit reference and fraud prevention checks Carry out the completion process on IT systems and produce customer documentation notifying them of the mortgage completion and payment details Prepare and arrange the timely dispatch of mortgage proceeds to facilitate mortgage completion Essential skills 6-12 months previous mortgage administration knowledge and experience desirable (not essential) Work accurately with excellent attention to detail Be able to juggle a busy workload without compromising on quality or standards Excellent communication skills and the ability to build strong and trusted relationships with our customers supporting them through the mortgage process Be a self-starter with a positive, helpful and proactive approach Have good IT skill and be willing to learn new systems and processes Flexible, hardworking and reliable Benefits of working for Earl Shilton Building Society Access to BUPA cash plan (following successful probation) Access to Benenden Private Health Care Scheme (following successful probation) Competitive contributory pension scheme Minimum of 22 days holiday (increases with length of service) plus bank holidays Free car parking CeMAP study paid for by the Society Opportunity to buy 2 days extra holiday (after successful probation) Access to Employee Assistance Programme 2 days paid leave to work in the community or as a volunteer Successful candidates will be subject to a Disclosure and Barring Service check and a credit reference search. ADZN1_UKTJ