Job summary Join Our Team as a Patient Navigator - Multiple locations Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? Were looking for compassionate and driven individuals to join our team as Patient Navigators. This exciting role offers flexibility with positions available in Minehead, Liskeard, or Leeds. Main duties of the job As a Patient Navigator, you will be the bridge that connects patients with the care and resources they need, providing support and guidance throughout their healthcare journey. In addition to providing patients with a positive experience, you will ensure the smooth running of the surgery, supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.System used: EMIS Depending on which area of England you live in, the base office will be one of our surgeries in Minehead (Minehead Medical Practice), Liskeard (Rosedean Surgery) or Leeds (The Light Surgery or Westgate Surgery).About Minehead Medical Practice: https://onemedicalgroup.co.uk/surgeries/minehead-medical-centre/ About The Light Surgery https://onemedicalgroup.co.uk/surgeries/the-light-surgery/ Please note: Note: Unfortunately, we are unable to offer sponsorship for this position. Applicants must have the right to work in the UK at the time of their application. About us OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Better Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitmentonemedicalgroup.co.uk. Date posted 07 February 2025 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Flexible working Reference number 001205 Job locations Multiple locations Liskeard Somerset TA24 5DL Job description Job responsibilities What Were Looking For A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates. What Youll Bring Excellent communication and interpersonal skills. EMIS system proficiency - experience using the EMIS clinical software to manage patient records, appointments, and other administrative tasks Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Job description Job responsibilities What Were Looking For A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies. Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates. What Youll Bring Excellent communication and interpersonal skills. EMIS system proficiency - experience using the EMIS clinical software to manage patient records, appointments, and other administrative tasks Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Person Specification Skills and Knowledge Essential Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. Experience Essential EMIS system proficiency Person Specification Skills and Knowledge Essential Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software. Prior experience in a healthcare or administrative role is desirable but not essential. Experience Essential EMIS system proficiency Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name OneMedicalGroup Address Multiple locations Liskeard Somerset TA24 5DL Employer's website https://www.onemedicalgroup.co.uk/ (Opens in a new tab)