Job Title: Assistant FOH Manager
Commencing: March 2025
Job Location: Daytona Milton Keynes
Reporting To: Front of House Manager
Place in Organisation: Operations Team
MAIN PURPOSE OF JOB
To effectively and efficiently manage and maintain all reception/customer facing areas and to assist in the management & training for all FOH team members as directed.
General Responsibilities:
1. To ensure the smooth and efficient running of the reception and front of house areas (Main reception area, changing room, briefing room, green area's/grounds keeping and all customer facing facilities).
2. To always maintain the presentation of the facilities to an exceptionally high standard.
3. To greet all visitors, in a friendly, polite and professional manner, ensuring they comply with the company procedures.
4. To be fully conversant with Daytona's computer booking and timing systems including “Clubspeed” and “Book Now”.
5. To ensure ALL safety measures and checks are carried out to the required level and full compliance is adhered to without fail.
6. To ensure daily/weekly/monthly/annual checks are carried out effectively and efficiently at all times.
7. Consistently support the upselling of merchandise and events, ensuring all follow-up calls and enquiries are handled promptly and in line with the guidance provided by the Milton Keynes FOH/Pavilion Manager.
8. To maintain merchandise stock levels and prepare orders for approval by the FOH/Pavilion Manager.
9. To attend and action points from the weekly Events Planning Meeting in order to ensure that customer requirements are met as required.
10. To provide administrative support to the FOH/Pavilion Manager, General Manager and HR department.
11. To deal proactively and efficiently with sales inquiries as required, especially at weekends ensuring all booking confirmations are sent and enquiries are managed appropriately.
12. To assist in all forthcoming recruitment requirements.
13. To assist the FOH/Pavilion Manager in all paperwork relating to new staff members is completed correctly and forwarded to HR within the correct timescales.
14. To assist in providing training and induction to all new and existing reception staff to meet the needs of the business in conjunction with the FOH/Pavilion Manager and HR department.
15. To assist in carrying out regular reviews for new recruits and appraisals for existing staff in conjunction with the FOH/Pavilion Manager and HR department.
16. To ensure all reception staff absences, sickness and annual leave is monitored and recorded and report any such leave directly to the FOH/Pavilion Manager and HR Department.
17. To ensure the smooth and safe running of the reception/catering functions including buying, preparation, storage and service. To work closely with the FOH/Pavilion Manager to correctly code purchase orders.
18. To ensure that stock levels are managed and monitored regularly and to assist the FOH/Pavilion Manager and accounts department with stock takes.
19. At all times, ensure the job holder has a full awareness of the company's customer care goals and to use their best endeavours to ensure they are implemented through their own actions and attitude by, for example, entering into the team spirit, having a polite and friendly manner and anticipating visitors' requirements.
20. To build and maintain relationships with all venue suppliers. Always negotiate the best possible price.
21. Working with the department managers to oversee and assist with the maintenance of the venue.
22. To assist the Sales Team as and when necessary, taking calls both in reception and the sales office.
23. To consistently maintain & improve a professional and memorable experience for our guests at all times.
24. To undertake any task given by the FOH/Pavilion Manager, General Manager and/or the Senior Managers to ensure the seamless operation of the business.
25. To quickly learn and practice the Company's Policies & Procedures and ensure compliance at all times.
Relationships:
1. a) Directly reporting to the FOH/Pavilion Manager.
2. b) Direct relationship with all members of the venue team.
3. c) Indirect relationship with all other Group Employees.
PERFORMANCE STANDARDS
1. To professionally and conscientiously fulfil the duties specified. To maintain confidentiality on all matters.
2. To promote at all times, the professional image of the company by ensuring high standards of both professionalism and presentation.
ESSENTIAL SKILLS, QUALIFICATIONS AND EXPERIENCE
1. Flexibility to work Monday to Sunday - 40hrs per week (rota system).
2. Excellent communication skills.
3. Excellent interpersonal skills and diplomacy.
4. Experience within a customer service team environment.
5. Experience or anticipation of outdoor work.
6. Experience of marshalling techniques.
7. Excellent eye for detail.
8. Highly confident manner in public speaking.
9. Experience in a management or team management position.
10. First Aid at work certificate.
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