Job summary
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We will be holding a Candidate Information Session regarding this opportunity on Tuesday 17th September at 17:30. The session will last around 1 hour, and you�ll have the opportunity to hear from the hiring manager and members of the team about the role and application process.� To register to attend please click the link below and register.�
In HMRC Estates we are a customer service focused organisation, existing to enable our business areas to perform at their best. We do this by providing working environments in which our customers want to work, enabling them in delivering their outputs efficiently, and by providing high quality and easy to use services. Our purpose is to provide HMRC with an estate which is the right size, and shape, to meet both the current and future need of our customers in HMRC's business areas.�
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The Workplace Operations team has responsibility for the day-to-day operation of HMRC�s estate, including its regional centres, specialist and transitional sites and legacy buildings. We are here to ensure safe, secure and resilient accommodation is provided for all HMRC�s lines of business and wider Departmental Tenants. Take a look at the video link below to gain some insight into a day in the life of two of our core workplace operations roles from the perspective of our current team.
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Our operating model currently has three areas: North, Central and South. This is aligned to our area-based contracts for provision of facilities management services. From May-25 we will be migrating to a new area structure � North-West, South-West, North-East and South-East.�
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This change is part of the mobilisation of our new Next Generation Facilities Management contracts which will be organised on an East/West split.� The role will be responsible for managing a mix of building types, including Regional Hubs, Specialist and Transitional sites and a range of our Front-Line Facilities (FLF) sites.
Job description
We are seeking to recruit into two of the four future areas � the North-West and the South-West. The post is being advertised nationally as successful candidates will be based out of their closest Regional Centre site, noting that there will be a requirement to travel to sites within your responsible area on a regular basis.�
Within these areas, each building is the responsibility of a Head of Estates � a senior (Grade 7) role which provides an increased level of accountability and ensures that we can remain visible and responsive to our customers.
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Each Head of Estates team has Facilities Management and Building Management leads, who ensure that all aspects of our buildings operate effectively and that our supply partners deliver their services to the high standards agreed.��
Take a look at our building alignment additional information pack below for further details of the building mix in each command.�
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Please note:�
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Ahead of the Next Generation Facilities Management contract go-live date, successful candidates will be appointed into one of two interim roles:�
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1. Area lead for the current Central Region�
2. Next Generation FM Contract Mobilisation Lead (W/Ops)�
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Both interim roles can also be based from the candidates closest regional centre location, noting there will be a requirement to travel regularly.
The purpose of this role is to manage and provide leadership and property technical guidance to the Grade 7 Heads of Estates within your defined region.�
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The Regional Teams have responsibility for the operation of Regional Centres as well as varying numbers of satellite sites which include Specialist and Transitional sites. �
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This role is responsible for ensuring that safe and secure accommodation is provided to all our customers, including other government department tenants. Accommodation and service provision should be addressed to specific Customer needs and should reflect those needs on a site-by-site basis but also in line with agreed Service Level Agreements and Key Performance Indicators. �
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Service provision should be constantly reassessed against Customer feedback. This delivery is underpinned by Area-based Hard and Soft FM contracts and a National Security contract.�
Person specification
Responsibilities and Tasks:�
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Line management of the Grade 7 Heads of Estates within the allocated Area, with specific focus on leadership, performance management and the achievement of property qualifications required for each role within the Regional Team �
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Periodically review and develop team structures within each region in line with Estates organisation design principles, managing within FTE and budget allocations.�
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Engagement with stakeholders and initiatives at a national level and the cascade and implementation of agreed outputs at a regional level �
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Close liaison with other Area Heads to ensure consistency at a national level and the sharing of best practise. �
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Close liaison with Operational Contract Management & Support Services (OCM&SS) colleagues to ensure co-ordination between strategic and operational contract management.
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Effective risk management including the monitoring and progression of actions arising from risk assessments across your region and pan Workplace Operations. �
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Achievement of all statutory compliance requirements across the teams collectively with each of the Heads of Estates in your region. �
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Definition, maintenance and testing of Business Continuity plans for all sites including the identification and remediation of physical asset resilience concerns. �
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Support HMRC Estate�s mobilisation and implementation of the next generation hard and soft facilities management contracts and continued transformation of HMRC Estates.
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Support the Heads of Estate in the resolution of issues arising within the Regional estate including developing their technical understanding of how properties operate and run.
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Provide assurance as required on the completion of specified tasks.
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Maintain a safe working environment across all sites addressing all health and risks. �
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Attend all appropriate governance forums.�
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Support the principles of Customer Service Excellence. �
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Budgetary accountability and the management of allocations.
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Leadership of People:
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The post holder will lead a multi-disciplinary group of Estates teams and provide clear and effective leadership, develop the teams� capability to a higher professional level and ensure succession planning and talent management, addressing under performance as necessary. �
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Line management of the Grade 7 Heads of Estates within the Area. �
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Lead on the recruitment and the selection of the team when required, to ensure the team are qualified and experienced. �
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Ensure the team is properly managed and their performance reviewed, and the team is developed in their roles. �
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Effective, timely communication across all the team. �
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Ensure effective communications across the whole of the Estates team. �
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Be responsible for driving continuous improvement and customer relationship management across the Estates team. �
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Essential Criteria:��
Although this role will have overall management responsibility for a group of Estates Teams, comprised of members each of whom is a specialist in their field, the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience. �
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Specifically, the post holder should be able to provide recent relevant experience in; �
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Strong leadership and people management, demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level. �
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Conversant with operating Building Management and Environmental Management Systems. �
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A proven track record of operating at a strategic level delivering Estates Services across complex sites. �
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A proven track record of excellent financial management. �
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An experienced senior Estates professional with experience of managing a multi-disciplinary team. �
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Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches. �
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Able to demonstrate personal self-development and development of team. �
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Demonstration of high performing team work, implementing initiatives and working on own judgement and decisions.�
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Qualifications and Memberships for this post:�
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This role is part of the Government Property Profession at the Senior Practitioner level.� We are committed to the ongoing development of all property professionals and their ongoing CPD.���
Find out more about the Government Property Profession:��
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For this post the professional qualification standard is:�
Certified Member of Institute of Workplace and Facilities Management (CIWFM) � as a minimum.
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Essential to develop towards:�
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Therefore, if not already held, you must be willing to obtain chartered member status within 18 months via either an experience assessment or Level 6 qualification routeway.
Behaviours
We'll assess you against these behaviours during the selection process:
1. Leadership
2. Making Effective Decisions
3. Managing a Quality Service
4. Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
5. A career conversation based on your CV and previous experience and relevancy to the role will form part of the interview assessment, against which you will be scored as part of the Experience element of the Success Profiles framework.
Benefits
Alongside your salary of �66,957, HM Revenue and Customs contributes �19,397 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.�
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.�
6. Pension - We make contributions to our colleagues� Alpha pension equal to at least of their salary.
7. Family friendly policies.
8. Personal support.
9. Coaching and development.�
To find out more about HMRC and find out what it�s really like to work for HMRC� or visit