G R Employment Ltd is currently seeking an Operations Agent on behalf of our client at their Crawley depot. In this role, you will be responsible for providing excellent customer service to both internal and external customers. You will ensure that day-to-day customer activities within the Service Centre are carried out to the highest standards and may also act as the Service Centre Receptionist when required.
As the first point of contact for frontline queries, you will play a key role in customer satisfaction and will be expected to uphold company standards at all times. This position requires strong attention to detail, excellent problem-solving skills, and the ability to work well under pressure in a fast-paced environment.
Shift Details & Pay:
* Monday to Friday: 4:00 PM – 8:00 PM
* Hourly Rate: £12.25 per hour
Additional Shift Premiums:
* After 7:00 PM: +£2.65 per hour
* Saturdays: +£1.15 per hour
* Sundays: +£2.15 per hour
Key Responsibilities:
* Handle administrative and operational tasks within the Service Centre.
* Answer all incoming calls and respond to queries in line with company standards.
* Greet and assist internal and external customers professionally.
* Manage daily workload efficiently and seek support when needed.
* Use multiple computer applications to ensure all tasks are completed accurately.
* Act as the Service Centre Receptionist when required.
* Perform any other reasonable duties as needed.
Requirements:
* Excellent written and verbal communication skills.
* Strong interpersonal skills and the ability to build positive relationships.
* Proficiency in computer systems and applications.
* Ability to multitask and work efficiently under pressure.
* Security training will be provided if required.
Benefits:
* Statutory holiday entitlement (pro-rata).
* Weekly pay and pension scheme.
* Ongoing support from a dedicated consultant.
* Temp-to-perm opportunity based on performance.
* Access to a 24-hour Employee Assistance Programme.
This is a temporary role, but for the right candidate, it could lead to a permanent position.