Work with Retail/Property Business Partners and support the category team to maximize sales, compliance, and passenger experience from all Retail and Property demises and commercial services in the terminal.
Understand the key drivers of performance and plan/report against them, supporting with fire safety compliance, assurance of contractual tenancy obligations; management of information to drive reliable and accessible data, and process improvement from the planning stage to implementation. Support with the Retail and Property sustainability agenda.
Creates reports to help in identifying deliver sales and service driving initiatives with Retailers and Tenants and support in making improvements in passenger experience. Some knowledge of the product range for each Retailer needed, ensuring business partners are compliant on a day-to-day basis with range and general standards.
Identify and incorporate new opportunities, operational activities, and work streams that maximize sales and service opportunities. Continually improve the operational excellence and service standards of our business partners to deliver excellent passenger experience in line with all Heathrow Initiatives - through influencing managers to continually strive to improve results including but not limited to Quality Service Monitor, and operational activities that impact on safety.
Manages day-to-day logistics operations. Supports Retail and Property to manage Back of House operations including working with the HCC Supplier to ensure deliveries are optimized and managed in a timely way, which doesn't negatively impact Fire and H&S policies.
Crisis management: Actively participates in crisis management and assists in coordinating contingency planning as required. This may involve working flexibly in times of crisis to maintain service levels.
Qualifications / Experience: Experience in one of the following fields preferred: Fire safety, health and safety, risk management, facilities management/compliance, contractual compliance, business management, and/or experience of working in a property environment.
Skills: Effective communication skills, written and verbal, to enable reporting and presenting to 3rd parties, internal stakeholders, and business partners are essential. Analytical and data management skills are essential. Strong Microsoft Excel, PowerPoint, and Word skills are essential.
Guidant Global is acting as an Employment Business in relation to this vacancy.
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