Working on behalf of Shropshire Council - we are recruiting for:
IPS Quality Officer - Performance
Hourly Rate is Negotiable based on experience.
Shropshire Council is proud of our achievements and we have proven to be a resilient local authority in our response to the many challenges we overcome, particularly over recent years. We will continue this momentum with ambition and a focus on delivering our four key priorities outlined within the Shropshire Plan: Healthy People, Healthy Environment, Healthy Economy, and Healthy Organisation.
We are committed to achieving this by aligning everything we do to our vision: Shropshire - living the best life; to tell everyone that Shropshire Council is a great place to be.
We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proud workforce that influences and leads change, addressing any inequalities.
As a member of the Individual Placement and Support (IPS) Team within Enable, you will support the achievement of these key priorities, making a real difference to the lives of people in Shropshire.
Enable is Shropshire Councils employment service for people with health conditions or disabilities and has teams specializing in mental health employment, learning disability and autism employment, and employment of young people with SEND.
Overview of your role
You will work closely with the Senior IPS Specialist to support the delivery of a High Quality IPS Service in Shropshire, Telford & Wrekin.
Who will your manager be and what will you be responsible for?
You will be reporting to the IPS Employment Manager who is responsible for your health and safety, training, and development.
What will you be doing?
Core Duties:
Compliance and Quality Assurance:
1. To develop and monitor quality assurance systems for Enable in line with IPS Fidelity.
2. Create, develop, and maintain positive working relationships with colleagues and external contacts.
3. Co-ordinate and oversee the efficient accurate collation of documents, itineraries, appointments for Enable Fidelity Reviews and Contract Review Meetings.
4. Ensure all documentation for Enable quality assurance systems are in place.
5. Store, retrieve and supply information, including developing and maintaining electronic data storage systems.
6. Produce information on Key Performance Indicators to agreed deadlines and in appropriate formats.
7. Facilitate feedback opportunities for clients to provide feedback on the service and use this to review and develop the service.
8. Take an active part in the development of Enable's services to people with disabilities within Shropshire.
Data Assurance:
1. Enter and integrate data using a computer system and present information in various formats including spreadsheets and databases.
2. Produce regular monitoring reports for internal and external stakeholders, including commissioners.
3. Prepare and present data at team meetings.
4. Collate and report on client feedback.
5. Monitor and report on client equality and diversity.
Relationship Management:
1. Establish positive and integrated relationships with a range of external and internal agencies.
Other:
1. Responsible for marketing and profiling the service for the team.
2. Manage a small caseload of clients.
3. Process all referrals into the service.
4. Work independently and reliably to deliver effective IPS practice.
5. Ensure that effective monitoring and evaluation systems are adhered to.
6. Collect employment recovery stories from people accessing the service.
7. Contribute to Enable Training as required.
8. Implement the organisation's policies and procedures.
9. Actively participate in own continuous professional development.
10. Work flexible hours as required.
11. Ensure safe systems of work in accordance with the Shropshire Councils Health, Safety and Welfare policies and procedures.
The above duties are an illustrative outline and are not an exhaustive list. You will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council.
What we expect of you
1. Adopt a customer-focused approach when delivering your service.
2. Act as an advocate for your service and work collaboratively with colleagues.
3. Meet individual, service, and personal development targets.
4. Support a culture of team working and ensure the team functions successfully.
5. Meet the behaviours and competencies adopted by the Council.
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