Employer: Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Leigh Infirmary
Town: Leigh
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 13/11/2024 23:59
Administration Support Worker
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
Shortlisting is based on the person specification; when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding, and transferable skills.
The Healthcare Operations Department is looking to recruit an Administrative Support Worker to join our medical secretarial team. This is a full-time post, working 9am to 5pm Monday to Friday, based at Leigh Infirmary.
We are looking for an enthusiastic and motivated individual to join our friendly team. You need to be reliable and flexible. Previous experience in an NHS setting is not essential but desirable.
Our ideal candidate will have initiative, excellent customer service, and computer skills. You will be required to undertake a range of administrative tasks, provide support for the medical secretaries, dealing with correspondence and scanning.
Main duties of the job
The post holder will provide an administrative support service to Consultant PA’s and the ‘virtual’ clinical secretary pool to enable them to deliver an efficient and effective PA service.
You will be required to undertake a range of administrative tasks, providing support for the medical secretaries, dealing with correspondence and scanning. You may also be required to undertake general typing duties as and when required.
Detailed job description and main responsibilities
The main duties of this role are:
1. Contributes to the provision of general office duties including filing; text and data input to Trust patient information systems; collection and distribution of case notes; and opening, sorting and distribution of post and general office management duties (photocopying, scanning, faxing documentation) as required.
2. Providing general typing and word processing support as and when required.
3. Assisting colleagues in providing cover for divisional secretarial administration and typing duties.
4. Knowledge of basic office procedures.
Planning and Organisational Duties
1. Distribution of patient pathway documentation e.g. admissions, theatre, outpatient procedures within the required timescales.
2. Supporting / rotating through other areas of the service including the records library and other areas of Healthcare operations.
3. Distribution and collection of patient notes and post.
4. Undertake filing and pulling of records / case notes.
5. Undertake note-taking when required.
6. Maintaining accurate, timely, and legible records.
7. Maintaining consistency within standards of patient care.
8. Responsibility for all records (including patient health, financial, personal, and administrative) that they gather or use as part of their work within the Trust.
Communications and Key Working Relationships
1. Answer telephone calls, responding to general enquiries, and taking and passing on messages.
2. Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language.
3. Assisting in the establishment of communication systems with all staff, patients, and relatives to promote understanding and goodwill.
4. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
Person specification
Qualifications
* Educated to GCSE or equivalent level.
Experience
* Experience of working in a busy, pressurised customer-focused environment dealing with frequent interruptions.
* Recent work experience within an administration / office setting, for example: filing, photocopying, answering telephone enquiries, data inputting, and distribution of post / documentation.
* Experience of using IT systems in the workplace.
Skills
* Ability to respond to straightforward enquiries.
* Must work well as part of a team but also able to work on own initiative in relation to managing own workload and to identify when others require administrative support.
* Able to demonstrate keyboard skills with attention to accuracy.
* To demonstrate a good telephone manner.
* To demonstrate excellent communication skills with all disciplines of staff.
* Good organisational skills.
* To work efficiently to targets and deadlines and able to prioritise and manage workloads.
* Ability to learn quickly and adapt to change in circumstances.
Knowledge
* Awareness of Data Protection Act/Patient Confidentiality.
* Knowledge of general office systems and protocols in a customer-related environment.
* Ability to follow guidelines and procedures.
* Knowledge of IT systems and packages within the workplace.
* Good understanding of customer care practices and procedures.
Additional
* Willing to travel to other Trust sites to provide support, as and when required.
* Willingness to meet the performance criteria set out in the job description and undertake personal and professional development.
* Must be able to work flexibly and where appropriate cover annual leave or sickness.
* Professional appearance and approach.
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.
The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.
We endeavour to inform all applicants of the outcome of their application by email or SMS text message.
Guidance on Completing Your Application
Applications are scored against the person specification; therefore, we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.
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