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About the team
Client Service is the art of forming, building and growing successful relationships with clients. Our vision is to create unforgettable brand experiences through the limitless power of retail, and world class client relationships are fundamental to this. Proactivity, collaboration and adaptability are crucial to moving with the fast paced and ever evolving retail landscape in which we work.
Summary of the role
The role of a Senior Account Manager at IMA is to oversee day-to-day communication between clients and IMA, ensuring consistently high client experience levels are achieved in balance with commercial success. A Senior Account Manager should start to exhibit Account Director attributes demonstrating the ability to direct client accounts, handle more senior conversations and actively contribute to growth.
Some responsibilities of the Senior Account Manager role will include:
* Develop strong, trusting relationships with senior clients, suppliers and IMA, establishing a solid foundation from which to achieve consistent fulfilment of time expectations, quality standards and budget tolerances.
* Establish clear and consistent communication channels across client and IMA, promoting a collaborative work ethic to achieve effective delivery, applying strong negotiation skills where necessary to achieve positive outcomes.
* Understand client’s objectives and challenges and develop market insight to support with planning and creative process.
* Responsible for successful interpretation of client brief into great creative and successfully presenting creative output, ensuring senior sign off.
* Obtain full knowledge of the financial health and relationship status of each client, ensuring commercial targets are tracked accurately and achieved.
Interested? If so, we’d love to hear from you.
Just a heads up that we don't hire through recruitment agencies, so if you'd like to be considered for a role, please only apply directly as we'd still like to hear from you!
IMA actively encourages applications from disabled people and will provide any reasonable adjustments required for you to interview with us.
Seniority level
Not Applicable
Employment type
Other
Job function
Sales and Business Development
Industries
Advertising Services
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