Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
We are looking for an experienced UX Conversation Designer to join our dynamic Data Quality team. Reporting to the Head of Customer Experience, you have the opportunity to lead the development of modern conversational experiences across key touchpoints in the customer journey.
You will have a background in creating natural and engaging conversational experiences for chatbots, virtual assistants, and AI-driven interfaces. You will also work with cross-functional teams to design, test, launch, and increase conversational flows that enhance user satisfaction and product adoption.
Responsibilities
* Create natural language scripts and flows for multiple chatbots and in-product assistance, ensuring interactions are intuitive and user-friendly.
* Work with engineers to ensure the technical feasibility of conversational designs and to increase the performance (cost, speed of response, quality) of chatbots/assistants.
* Create and test prototype chatbots and conversational interfaces, using tools such as Figma to communicate your design to engineering and architecture teams.
* Maintain underlying content and content structure to ensure performance of chatbots and virtual assistants.
* Stay informed about the latest advancements in Gen AI and machine learning.
Qualifications
* Experience in conversation design for consumer products or services.
* Chatbot design experience with Google Dialogflow, Amazon Lex, IBM Watson, Rasa, other bot frameworks, Nuance ASR.
* Assess and design the interactions between language and design elements to construct a logical, compelling narrative throughout the user journey.
* An enthusiasm for natural language processing (NLP) and natural language understanding (NLU) technologies.
* Excellent writing and editing skills; experience simplifying and communicating complex technical ideas to non-technical audiences.
Additional Information
Benefits package includes:
* Great compensation package
* Core benefits include pension, Bupa healthcare, sharesave scheme, and more.
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: D / EBB Location: London - Hybrid #LI-DS1 #LI-Hybrid
Experian Careers - Creating a better tomorrow together.
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