Job overview
North West Ambulance Service is looking to recruit a full time permanent Rostering Coordinator and a six months fixed term Rostering Coordinator based at WarringtonAmbulance Station within theCheshire & Merseyside Area East Sector.
Main duties of the job
You will have responsibility for the resource planning of the St Helens and Warrington Group’s ambulances and rapid response vehicles by the advanced allocation of daily shifts for operational ambulance personnel ensuring the effective cover of all resources.
Short notice cover for absences which can be less than 24 hours’ notice using overtime and bank colleagues.
The management, maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.
You will be required to work in partnership with the other rostering co-ordinator’s in the sector and Senior Paramedic/ Team Leaders ensuring cover for all contingencies as required.
To ensure effective continuation of rota cover for all groups you will support the whole sector when required.
You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.
You will report directly to the Group Operations Manager
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person specification
Formal Qualifications
Essential criteria
1. Minimum of English & Mathematics GCSE at Grade C and above
Desirable criteria
2. NVQ Level 3 in Business Administration
Previous Experience
Essential criteria
3. Minimum of six months experience of working within an administration in an operational environment.
Desirable criteria
4. Demonstrate formal training/recognition of experience.
5. Experience of working in the NHS and/or a complex ‘front line’ organisation.
Specific Abilities, Knowledge, Aptitude
Essential criteria
6. Excellent understanding of operational requirements to achieve customer/patient care
7. Word Processing Skills
8. Excellent knowledge of ‘Windows’ based software packages including Word, Outlook, Excel & Access.
9. Excellent written/verbal communication skills
10. Ability to follow explicitly written protocols and procedures
Desirable criteria
11. Ambulance or other emergency service knowledge.
12. Typing/Word Processing qualification.
13. Knowledge of rostering systems.
14. Ability to understand new work systems.
Personal Qualities
Essential criteria
15. Like a challenge
16. Enjoy helping people
17. Flexibility
18. Listening & communication skills
19. Patience
20. Confidentiality
21. Ability to organise workloads
22. Commitment to Equal Opportunities
23. Able to work on own initiative
Desirable criteria
24. Willing to learn new skills.
Personal Qualities
Essential criteria
25. Team working
26. Leadership
27. Assertiveness
28. Diplomacy
29. Decision Making
30. Flexibility
31. Confidentiality
32. Ability to prioritise workload
33. Excellent verbal/listening communication skills
34. Ability to deal with crisis in a calm and empathetic manner
35. Stress tolerance
36. Demonstrable ability to be multi-task
37. Caring/compassionate nature.