Customer Service andSalesAdvisor Permanent Job Opportunity Woking £25,000 plus up to £800 PCM commissions Full time shift pattern 9am to 6pm (1 late shift per week 11am to 8pm) There will be a requirement for the candidate to work 2 Sundays remote a month with a day off in lieu. (If the candidate wants to work every Sunday as part of the shift pattern- having the same day off each week- this can be arranged) Customer experience is a must, does not have to have a big sales background, but a passion for sales is important. Benefits: A supportive, collaborative team environment Pension Scheme Opportunities for career growth and development Comprehensive training and ongoing support Wellbeing programs Access to ongoing learning and development through our online learning platforms Our client is a global water treatment company providing solutions for homes, offices and commercial purposes. The business is currently going through an exciting business transformation. They invest heavily in their people and are proud to champion a Coaching Culture underpinned by shared Values. They are seeking a dynamic and customer-oriented Customer Service &SalesAdvisorto join their fast-paced Call Centre team. This role offers an exciting opportunity to work with both inbound and outbound teams, assisting customers and drivingsaleswhile ensuring excellent service. The ideal candidate will thrive in a target-driven environment and demonstrate exceptional communication skills. Key responsibilities include: - Inbound: Handle incoming customer inquiries and provide top-tier customer service Complete customer orders accurately and efficiently Resolve case work, including complaints and concerns, ensuring customer satisfaction Provide detailed product information to customers and assist with any questions Maintain detailed records of customer interactions and transactions Outbound Reach out to a high volume of warm leads to convert them into scheduled appointments (no cold calling) Engage with potential customers to upsell and cross-sell products and services Generate accurate quotations for customers and follow up on potential leads Assist in retaining customers by discussing the benefits and value of our products, ensuring long-term satisfaction Experience required: Previous experience in customer service and/orsales, preferably in a call centre environment Strong communication skills, both verbal and written, with the ability to build rapport with customers Goal-oriented with a drive to meet and exceedsalestargets Excellent problem-solving abilities and a positive, professional attitude Ability to work efficiently in both inbound and outbound settings Strong organisational skills with attention to detail Proficiency in using CRM systems and other relevant software Flexibility to handle a variety of tasks and adapt to changing priorities If you are passionate about delivering outstanding customer service and enjoy working in a dynamic environment, we would love to hear from you Please note this role will include weekend working with days off in Lieu. ADZN1_UKTJ