Accommodation Manager - Housekeeping
About Us:
We deliver exceptional accommodation services that exceed guests' expectations. Our commitment to excellence and passion for hospitality have positioned us as a leader in the industry. We operate 56 Parks across the UK, with 1000 holiday homes and a holiday home fleet of over 150.
Key Responsibilities:
- Leading daily operations of accommodation cleaning services, ensuring a high standard and guest satisfaction, across three key changeover days each week.
- Lead, mentor, and develop a team of staff, fostering a positive and productive work environment.
- Manage budgets, forecasts, and financial plans, ensuring cost-effective operations inline company KPIs.
- Implement and maintain policies and procedures to ensure compliance with health, safety, and industry regulations.
- Coordinate with other departments to ensure seamless service delivery.
- Handle guest inquiries, feedback, and complaints professionally and efficiently.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
This role involves weekend work and holidays.
Qualifications:
- Proven experience in accommodation management ideally in a holiday park or similar setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in budget management and financial planning.
- Ability to handle high-pressure situations with professionalism and composure.
Can include live in accommodation (if required)
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