Service Design Analyst
Purpose
This is your opportunity to be part of a team that is creating positive impact for our clients and the world through the design of human-centred products and services that deliver meaningful impact.
Orientation
As a Service Designer, you will define and develop new services and the artefacts necessary to communicate, iterate and launch them. You like making the complex simple and have a strong appreciation for bringing together research, design, technology, business and organisational considerations and are able to work across the entire end-to-end experience.
Expectations
We pride ourselves in supporting our colleagues across the organisation to translate great strategy and concepts into real usable products. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.
Years of Experience
1–2 years of relevant experience in Service Design and participating in all aspects of an end-to-end
Requirements
Personal
· Lead, lean in, be creative, and have a passion for design.
· Believe strategic thinking should be supported by tangible solutions that help clients to connect to their users through memorable experiences.
Craft
* Reimagine, shape and define services that deliver true value for our clients
* Collaborate with design researchers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations.
* Support in defining north star visions and strategic service and value propositions that deliver against our client’s business strategy.
* Understand, analyse and map complex journeys and processes.
* Support the design and definition of service concepts, blueprints and other service design artefacts.
* Support and help contribute to Service Design activities on projects, including client workshops, creative brainstorms, and service definition.
* Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to bring integrated value to our clients.
* Have strong communication skills and be confident presenting and rationalising your design decisions effectively.
Project
* Work to create the end-to-end design of the experience, working in collaboration with design leads and peers.
* Create beautiful, impactful and empathetic executions.
* Support in solving design problems end-to-end, from identifying user needs and generating service concepts to defining and creating a product and crafting how people will interact with
* Communicate design concepts for digital products through various service design artefacts such as user journeys, interactive prototypes and service blueprints.
* Support in service design activities at the project level.
Client
* We work with a wide variety of clients, across different industries and sectors, however we’re currently looking for designers to work specifically on several health and government projects.
* A number of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.
* Work in collaboration with client teams to understand the user, business and brand.
* Present thinking through appropriate methods to gain feedback and iterate your thinking.
* Create quality client deliverables.
* Support new business development efforts by inputting into pitch efforts and client meetings.
* Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.
Community
* Attend and help plan studio and community events and workshops.
Skillset
* Relevant experience in service design or related role such as user experience design or design research.
* Experience in translating business and customer requirements into a compelling holistic experience across different touchpoints.
* Experience producing user experience design deliverables such as user journeys, service blueprints, service concepts, experience principles and prototypes.
* Passionate about service design creating human-centred services that address both user and business needs.
* Experience in participating/running online and offline workshops.
* Knowledge of existing and emerging service design tools and methods.
* Knowledge of and curiosity about technology, translating its impact on design solutions.
* Working proficiency in design tools including Figma and Adobe CC.
* Accustomed to working collaboratively with clients and cross-functional team members.
* Proven history of delivering Service Design outcomes on time.
* Proven collaborative and teamwork skills.
Applications with a design portfolio demonstrating appropriate experience in Service Design or similar role is required to be considered.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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