About the Role:
You will report to the Senior Operations Manager.
We are looking for a proactive, detail-oriented, and ambitious individual with experience in an administrative role who is ready to take the next step in their Operations career. This is an exciting opportunity within Fuse’s Central Business Operations team, ideal for someone who enjoys solving problems, improving processes, and driving operational efficiency.
Operations is all about making things work better, and in this role, you will play a key part in ensuring the smooth running of the agency. From supporting day-to-day operations to helping introduce new tools and technology, you’ll gain hands-on experience across two key pillars: Business Operations & Business Transformation, including elements of Automation and Technology.
With the support of the team, you will identify areas for improvement, research new solutions, and help implement innovative ways of working across the agency. This role will give you hands-on experience, working closely with different teams within Fuse and wider Group stakeholders.
The successful candidate will be joining a creative and dynamic team and supporting ongoing projects. Main day-to-day responsibilities will include, but are not limited to, the following four main areas:
Office Management
* Oversee the smooth running of the office, ensuring all operational needs are met.
* Act as the main point of contact for building communications, distributing IT, catering, and facilities updates to the agency.
* Manage office supplies, equipment purchases, and maintenance to support daily operations.
* Take on the role of Health & Safety officer, attending training, overseeing first aiders/fire wardens, and ensuring compliance.
* Manage the set-up of agency events, including managing weekly agency drinks.
* Assist employees with office-related queries and logistical needs.
* Oversee locker allocations and storage space management to maintain an organised workspace.
* Communicate key events or business updates to the agency.
* Analyse office data and working patterns to inform decisions on team office days.
Business Operations
* Collaborate with Fuse Ops and OMG Ops teams to explore automation and tech solutions that improve efficiency.
* Assist in developing new methodologies, processes, and training materials to enhance operational effectiveness.
* Support Senior Operations Manager with resource management, ensuring up-to-date allocation data is reflected in relevant tools and templates.
* Manage and maintain our internal communications platform, working with central teams to keep documentation accurate and up to date.
* Maintain and evolve business reporting dashboards, collaborating with the wider Operations team to identify additional areas for analysis.
* Collaborate with centralised teams to identify new tools and technologies to support business operations as the company grows, implementing identified tools, and promoting their use across the business.
* Serve as the primary contact with the Omnicom tech team, supporting on ad hoc implementations.
* Proactively research and recommend best practices across processes, efficiency, tech adoption, and automation.
Desired Skills and Experience
We are looking for someone who is personable, friendly, and a natural problem-solver. You do not need to be an expert, but you should be eager to learn, comfortable with data, and able to communicate technical processes clearly.
The ideal candidate will have the following attributes:
* Confidence in using Microsoft Excel and PowerPoint, with a willingness to develop skills in Power BI and Power Automate.
* Strong time management skills, able to prioritise multiple tasks effectively.
* A problem-solving mindset, with a keen interest in data, analytics, and automation.
* A passion for new technologies and an interest in process improvements.
* Great written and verbal communication skills.
* Excellent attention to detail, with the ability to multi-task and think on your feet.
* A collaborative, can-do attitude, working well with teams across the business.
You need to have the ability and willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events, and some weekend work.
This is a full-time role and you must be eligible to work in the UK.
Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.
We are committed to providing comprehensive training & development plans for all team members.
About the Agency:
Our late, great founder David Pinnington set Fuse up in 2008 in a way that completely disrupted the sponsorship agency landscape at the time - integrated into media, backed by data. We are extremely proud that Fuse has since become one of the leading global agencies in the industry, allowing us to attract incredible clients and talent.
We work with our brand clients to deliver growth through the power of sport & entertainment marketing. Our services cover strategy, brokering, planning & creative, rights consultancy, major events, PR, and measurement. Fuse Ignite is our rights holder consultancy, building world-class sponsorship propositions and providing go-to-market sales expertise across Omnicom and beyond.
Our work has won numerous awards, and our people are frequently recognised by the industry as top performers in their field. We place high importance on our trusted relationships, sound moral judgement, and good governance delivered through transparent processes.
Fuse has a team of 120 in our London HQ and 300 more in 16 offices across the world. We work with clients including PepsiCo, Vodafone, Google, Philips, McDonald’s, Uber, Nissan, British Gas, Enterprise Rent-a-Car, Jaguar Land Rover, Just Eat Takeaway, and Klarna.
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