Recognised as one of the South East’s leading independent facilities services companies, this dynamic company are now looking for a full time, permanent Helpdesk Administrator to join a busy and reactive office environment, to provide administrative and customer support to clients and operation/account managers.
HELPDESK ADMINISTRATOR / FACILITIES MAINTENANCE HELPDESK
LOCATION: Based in the Office, close to Longfield. You may be looking for Helpdesk Administrator jobs in Hartley, Longfield, Dartford, Meopham, Kent, Swanley, West Kingsdown, Bromley, Bexley, Greenwich, Gravesend, SE London or Greater London.
SALARY: £25K-£35K basic + benefits, pension, excellent prospects/ career progression opportunities.
HOURS: Monday to Friday, 9.00am - 5.00pm.
You will be working as part of the soft services Helpdesk team, as first point of call for clients, providing high levels of customer service. Working closely with the operational management team, you’ll administrate the quotation of works, answer reactive queries, order materials and liaise with teams out in the field.
As Maintenance Helpdesk Administrator, your day-to-day duties will include:
*Liaising with operation and account managers for contracted and reactive works.
*Support clients from beginning to end, updating records on CRM package.
*Coordinating Company Mobile Teams and Subcontractors workload.
*Assist team with permits to work, RAMS and compliance requirements.
*Working closely with helpdesk and operations team to provide high customer satisfaction.
*Collate documentation to facilitate quotation and subsequent invoicing.
*Ordering materials and equipment for works.
*Assist operations team with site setups.
*Manage subcontractors and suppliers.
*Gain customer feedback and manage client SLA’s and KPI’s.
As a Helpdesk Administrator, your professional telephone manner, alongside good organisational / administration skills and your ability to work under pressure in a fast-paced environment, will contribute towards a fun and rewarding career.
You will have helpdesk / client support experience, possibly in facilities management / administrative environment. You will be a team player, quick to learn, confident in Microsoft Office Excel, Word, Outlook and CRM systems.
You may be searching for helpdesk / client support jobs in Dartford, Kent. Current or previous Helpdesk jobs may include Help Desk Administrator, Helpdesk Advisor, Senior Help Desk Administrator, Helpdesk Service Coordinator, Maintenance Helpdesk, Service Desk Administrator, Technical Support Administrator, Office Helpdesk, Senior Document Controller, Internal Sales Administrator, Helpdesk Administrator, Service Maintenance Administrator, Maintenance Co-ordinator, Customer Services Administrator or similar.
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Please Note: Typhoon Recruitment Ltd provides online advertising and response management recruitment services and does not operate as an employment agency or business. If your details match our client's requirements, your personal information as provided on your CV, will be released to our client so they can assess your suitability for the opportunity advertised. Your details will only be used by us in relation to this specific opportunity. By applying to this advertisement and submitting your CV and/or cover letter, you give your express consent to us using your details for this purpose