Gillian Mackay MSP is looking for a Casework Officer to join her team.,
* Supporting with keeping casework up to date and responding to public enquiries.
+ Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
+ Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
* Attending surgeries, producing reports and monitoring media trends on my behalf.
+ Conducting basic research and surveys.
+ Investigating patterns of enquiries and producing reports.
+ Monitoring local and regional media and generating media coverage.
+ Briefing me and drafting responses.
+ Advocating on constituent's behalf with relevant bodies to resolve matters.
* Reviewing constituent records and documentation in line with casework GDPR requirements.
* Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
Have excellent organisational skills while being flexible in prioritising workloads during busy times.
* Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
* Be patient and sensitive while remaining objective and open minded.
* Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
* Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
* Have a natural interest in helping people with a curiosity to probe for further information where required.