Reports to General Manager
VENUE:
The Emerald is a new off-Broadway style Theatre space in the West End, bridging the worlds of traditional theatre and nightlife / going out destination venue. The Emerald will open with the world premie`re of Dita Von Teese presents DIAMONDS & DUST.
The Box Office manager is a crucial role in terms of optimising customer experience
of the Theatre, with responsibilities to include:
Pre-opening period(April 1st to June 15th)
* Developing Box Office systems for sales and Front-of-house integration
* Developing a staffing rota and overseeing recruitment and training of BO team
* Supervising set-up (with Venue ops team) of Box Office IT and phone systems
* Developing box office and ticketing strategies to maximise sales income
* Developing detailed audience insight reporting and data capture systems
* Liasing and optimising systems with sales/marketing department for all shows
* Supervising contractual set-up with third party box office platforms
* Developing operational plans with the FOH manager and venue / F&B team
* Developing a Box Office and Front-of-House Handbook for operations
* Developing a cheat sheet for Diamonds & Dust artistic and logistical key
info to be communicated with ticketholders
* Supervising sales prior to opening period
* Troubleshooting customer complaints and developing process for escalating
to senior management if and when required
Reports to:
TOKYO INDUSTRIES//EMERALD THEATRE BOX OFFICE MANAGERJOB DESCRIPTION
Opening period(June 16th onwards)
* Managing BO staff and evolving all operational management processes
* Supervising staff rota including sickness contingencies
* Working with venue / FOH management on house opening and closing processes for D&D
as well as Tuesday music shows, After Dark, other events
* Managing key ticket allocations and holds including daily audit and decision-making
around ticket hold releases, special events etc
* Maintaining the relationship with ticketing platforms, development of a CRM system
and relevant staff training for accurate sales reporting and distribution of reports
* Adapting operationally for all special events and key programming activity
* Leading house opening for at least 4 performances a week during first 3 months
* Evolving policies around accessibility and other audience care
* Dealing with customer complaints confidently, effectively and appropriately
* Providing detailed financial and sales reports to relevant departments and parties
* Working with the Sales and Marketing team to identify relevant booking and sales data and
analysis to support audience behavior insights and future strategy; identifying new ticketing opportunities and approaches to maximise income
AMRT1_UKCT