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Field Service Engineer West Midlands
Help grow a safer, cleaner, healthier future for everyone, every day.
Field Service Engineer (West Midlands)
Crowcon Detection Instruments Ltd. is looking to recruit to the Field Service department a Field Service Engineer to contribute to delivering company growth goals. This is a regional role reporting to the Field Service Engineering Manager.
About Us
We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.
Crowcon’s purpose is:
Detecting gas. Saving lives.
Crowcon’s values are:
* Do the right thing
* Collaborate and support each other
* Always do your best
* Try new things
* Be yourself
What will you be doing?
As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products across the West Midlands .
Main Responsibilities:
* Servicing, calibrating and repairing gas detection equipment to the relevant standards.
* Ensure all serviced products are left fully operational and tested – demonstrated to the site responsible person (recorded as such on-service paperwork).
* Support other team members on jobs that require multiple engineers.
* Provide customer ‘user training’ when required.
* Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
* Ensure service reports are completed accurately and submit them for invoicing on time.
* Complete RAM’s and POWRA’s when required.
* Responsible for and accountable for the van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region.
* Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
* Build strong relationships with Area Sales Managers, providing customer insight to support sales growth.
Your skills & experience
* Previous experience with fire/burglar alarms or other similar electronic devices.
* Previous Field Service Engineering experience would be an advantage, but not necessary.
* Instrument equipment service, troubleshoot/repair, commissioning and/or installation experience.
* Excellent customer communication skills in both writing and verbal.
* HNC / HND in an electrical/electronic field or Equivalent understanding from work experience.
* Working knowledge of control panel assembly and components. PLC knowledge would be helpful but not a requirement.
* Understanding of Health and Safety requirements for the role.
* Knowledge of RAM’s & POWRA’s.
* Full driving license.
* Confined Space, IPAF and Safety Passport is preferable, but training provided.
About you
* You inspire with your passion and values.
* You are culturally sensitive.
* You are a collaborative team player.
* You are straightforward and have no interest in politics.
* You are curious and disrupt the status quo.
Company benefits:
* Generous company pension (up to 10.5% matched on a sliding scale)
* Company shares
* Health cashplan (Medicash)
* Eyecare scheme (with Specsavers)
* Corporate life insurance
* 25 days holiday
* Your birthday off (after 1 year of service)
* 3 days holiday purchase
* 14 weeks paid maternity, paternity, adoption leave
* Employee assistance programme
* Learning and development opportunities
* Salary sacrifice car leasing
Equal Opportunities Statement:
Don’t have every single listed skill/experience? At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway.
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