Job Overview
A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such as software development and management.
Part of a small, and growing hardware & software solution company, the role is to support their in-house developed applications, across a range of industries but primarily the food sector.
You will work closely with Implementation teams to create customer handovers and onboard them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues. As such you will have intermediate SQL abilities.
Excellent verbal and written communication is key. A documented, organized approach to your work is also important to ensure customer details and support tickets are correctly documented.
Large potential for growth inside a dynamic, and growing business. Perfectly suited to a 2nd to 3rd line support technician looking for a variety of work and wanting to take on a new challenge with a new product line with the option to grow inside the business and work on large scale implementations.
You could also get involved in a number of activities: Higher level support, Dev Ops, Data Preparation, Demo and System Prototypes, Software Testing, User Documentation, and On-Site visits.
Responsibilities
* Day-to-day applications support with bug fix development skills in incident reporting, SQL, and testing.
Minimum Requirements
* Education Requirements: None required
* Experience Requirements: At least 3 years in a software as a service position
* Industry: Software solutions
* Job Location: Sheffield
* Qualifications: Preferred Microsoft/SQL/Software focused but not essential
* Skills: Primarily SQL/Software support
* Work Hours: 39 hours
Work Experience
Work in a similar role would be ideal. Experience in other roles such as Software Testing, Minor software development, and Dev Ops would be advantageous.
Skills
* SQL Server (DBA, query writing, reporting). Any structured query language accepted.
* Report Writing (e.g., Crystal Reports)
* General IT Skills
Pay/Remuneration
25 days holiday + bank holidays.
Employer Contribution pension scheme.
The chance to be trained further on your existing SQL/Reporting skills including adding bespoke software to your repertoire of skills.
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