About The Role We have an exciting opportunity for a well organised, customer-focused individual to join our team in Newcastle. Working closely with the Service Delivery Manager, the Co-ordinator role will support the delivery of the Locksmith side of our business, supporting major clients through the management and allocation of direct and sub-contractor appointments. We are looking for an enthusiastic, self-motivated, professional individual with excellent verbal and written communication skills. Work for this role comes through various channels (email, telephone and Google hangout instant messaging) so good pc skills and the ability to prioritise and manage your own workload are essential. Seeka are one of the largest provider of Locksmith Services to the Utility Industry so this is an exciting opportunity to join us while we look to grow the business further. Seeka is part of M Group, a billion Pound turnover business with a wide and diverse portfolio. We work with our clients and partners to ensure we keep abreast of industry developments and we remain at the forefront of proactively influencing the right pathways to success. M Group is a 2019 Times 100 Top Track Company. If you like your days to fly by, then our role would be perfect for you You willalsohave aflexible approach to tasks and working hours availability to work 40 hours a week between Monday to Friday 8am to 8pm Key Responsibilities Allocation of work to appropriate labour Sub-Contractor Managing the onboarding process of the subcontractor workforce Responsibility for ensuring subcontractors hold the appropriate documents to carry out work for Seeka General cancellations and amendments of jobs Ensure that all visits exceed the desired standard whilst delivering an excellent level of client satisfaction and service First point of contact for the client, customer and field based Engineer Handling both inbound and outbound calls and emails Efficient handling and resolution of customer complaints and managing expectations of the customer throughout in line with the business expectations: escalating to management level where required. Liaise with the operations management team to ensure efficient running of the process Gather /collate/submit accurate and meaningful management information and reporting as required. Completion of dashboards for internal and external KPIs Promote Seeka image at all times. Other duties may be undertaken as and when required, in particular when new business is gained What you will bring to the role Essential Dedicated to the provision of excellent customer services Professional telephone manner Excellent verbal and communication skills Extremely well organised and able to prioritise Self-motivated and enthusiastic Develop a team atmosphere through hard work, calmness and consistency whilst working unaccompanied Dealing with changing circumstances Delivering objectives and strict performance results Microsoft and IT literate Attention to detail, able to capture data accurately Self-motivated and enthusiastic Delivering objectives Ability to work closely with key stakeholders Desirable Complaint handling experience Experience of planning and scheduling of work for field based workforce What we offer 25 days holiday Access to My Rewards which provides amazing reductions on 1000s of purchases including Mobile Phone, Utility bill & top retail brand discounts Eye care vouchers Access to our Employee Assistance Programme Recommend a Friend and Earn scheme Reward & Recognition Scheme Opportunities to progress in a successful company About The Company Seekaprovides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka make visits to customer properties to investigate and make safe suspected energy theft cases. Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations and were still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We are part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running. At Seeka we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.