The Welfare Benefits Specialist will work with, support, assist and represent vulnerable people of all ages and abilities to improve their financial situation and wellbeing. You will assess peoples circumstances and assist them accordingly. This will involve helping people to apply for welfare benefits, completing mandatory reconsideration's and representing them at tribunal. You will work with the elderly, ill, disabled and the young. This may also include on-site consultations with clients, at NHS sites. Key Responsibilities: Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing. Develop and manage interviews with clients using sensitive listening and questioning skills in order to allow clients to explain their problem. Complete an initial assessment of a clients needs to identify areas where support is required and plan next steps/ provide support throughout the process; Actively encourage engagement from clients referred through to the service from both internal and external sources; To carry a caseload of enquiries requiring detailed ongoing casework. To maintain accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed, to ensure quality standards are met; Helping people to apply for welfare benefits, trust funds, OT assessments etc. As well as assisting with completing mandatory reconsideration's and representing people at tribunal; Manage your own workload, administration and diary commitments; Travel off site to attend dialysis units where required; To ensure a high-quality service to customers including, but not limited to, face to face, telephone, written and emails; Work with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made; Provide some technical supervision to support the Welfare Benefit Advice team in their roles to ensure the service is accurate, effective and tailored to the individuals circumstances;