QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Manager.
The team are based in the UK as well as Continental Europe and will require occasional foreign travel to Germany and Spain.
Your new role
Reporting to the Multinational Client Centre Hub Manager, you'll be working with producing underwriting teams and Global Network offices. This is a key role to the European Operations (EO) business where you'll be leading a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management).
Main responsibilities:
* Develop awareness of Multinational’s global business plan.
* Meet with clients and brokers on a regular basis to manage service expectations and sell QBE’s Multinational Proposition. Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing.
* Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
* Give guidance on compliance, regulatory and tax.
* Work with your Team Members, Underwriters and Brokers to ensure smooth communication and service standards adhered to create a single point of contact within the Multinational Service Centre (MSC).
* Track and manage servicing levels in line with performance standards and client expectations.
* Provide training and advice to your team to increase capability and knowledge within the team.
* Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales.
* Act as a deputy for the Multinational Service Centre Hub Manager.
About you
We're seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you're a team player with a desire to lead and inspire, then this is the role for you.
Skills you'll need:
* Ability to empower your team to create a flexible, creative, problem-solving environment.
* Relationship Management skills – ability to build productive internal and external relationships.
* Experience of working to established processes and driving process improvements.
* Experience of working in a global environment with diverse cultural demands.
* Insurance background in an underwriting/broking environment is preferred.
* Previously managed teams according to tight service levels in complex environments is required.
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