Eversley Lodge Nursing Home, Great Yarmouth, Norfolk
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About the role
As a Home Administrator, you will be responsible for all administrative tasks and provide assistance and support to the Home Manager as required to ensure the smooth running of the home. This will include payroll processing, recruitment cycle, invoices, and petty cash reconciliation.
Reports to: Home Manager
Key duties and responsibilities
* Finance; including batching, petty cash, receiving money/writing receipts.
* Answering the telephone, taking and passing on messages and enquiries.
* Meeting, greeting, and showing visitors around the home in a helpful and professional manner.
* Dealing with customer requests, queries, and complaints efficiently and effectively, escalating where appropriate in line with Kingsley Healthcare policies and procedures.
* Ordering as instructed by the Manager (e.g., stationery, uniforms, food, cleaning materials).
* Any other duties that the home may reasonably require.
Skills and attributes
* Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, with the ability to adapt to new systems quickly.
* Strong communication and interpersonal skills, with the ability to build positive relationships.
* Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
* An ability to learn new skills and develop within the role.
* Previous experience in a similar environment is preferred but not essential.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme.
* Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out, and over 15,000 national brands.
* Refer a friend and receive a thank you gift of up to £500.
* We’ll pay for your full DBS disclosure.
* Your uniform will be provided. This is another cost that we think it’s essential that we cover for you.
* Enhanced rates of pay for bank holidays.
* Paid breaks. We think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
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