Time left to apply End Date: March 24, 2025 (17 days left to apply)
Job requisition id JR10005062
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Our Chipping Sodbury office is nestled within Yate in the heart of rural surroundings, providing an idyllic setting for a workspace. Its proximity to both the M4 and M5 ensures easy connectivity and convenience. This blend of tranquility and accessibility makes it an excellent choice for any working environment with free parking and onsite cafe.
The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.
The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
This role acts as a support to the UK Subject Matter Expert in this area, assisting them in delivering operational excellence and process improvement, whilst providing strong leadership and people management to the team.
Key accountabilities
* Ensuring that the team provides excellent customer service; guidance and support to internal and external customers.
* Ensuring team-wide compliance with appropriate processes and controls – leading efficiency improvements and resolving any issues as required.
* Managing the team to ensure first line support and non-standard query requests are processed effectively, resolving and dealing with any escalated issues, targeting any areas of high risk to the business.
* Lead and promote department and wider SSC initiatives and personal development.
* Drive and motivate the team to ensure targets are met.
* Lead departmental evolution and innovation, supporting the team through any change program.
* Work within the framework of the Leadership Charter.
* Support the Customer Account Manager and Deputy to run the department efficiently.
* Develop and coach team members to ensure that they achieve their maximum potential.
* Challenge the status quo, ensuring that the department and related processes remain aligned to business needs as these change.
* Support in preparation of robust business cases for change, influencing senior stakeholders from both financial and non-financial operational areas.
* Provide technical leadership and advice on complex issue resolution to the UK business where relevant within a varying environment.
* Operation and maintenance of a robust control environment ensuring integrity of all relevant processes and ledgers.
* And any other task requested by your Department head or any SSC senior manager.
Financial & Non-Financial accountabilities
* Lead and develop a team of up to ten Customer Accounts Administrators.
* Responsible for the collection of accounts receivable, via dunning processes and/or key account reconciliation.
* Preparing and delivering to core KPIs including overdue debt and DSO targets for department and stakeholder use.
* Regularly holding weekly, fortnightly and/or monthly meetings with internal stakeholders.
* Make appropriate and timely decisions during negotiations with customers within delegated authority levels – agreeing to pragmatic and beneficial repayment strategies for outstanding debt.
* Support the Customer Accounts Manager in the collection of over £1.2bn customer debt per annum, through appropriate dunning processes and customer relationship management.
Compliance
* People management and team leadership experience.
* Excellent interpersonal and communication skills.
* Highly organised.
* Understanding of a Shared Service Centre environment, where Customer Service and process efficiency are critical.
* Relevant experience in a prior role.
Education/Qualification
* High level of Collections experience, preferably in a large organisation.
* Team management in a previous role.
What’s on Offer:
Salary: £46,500
Location: Chipping Sodbury
Hours: 36.25
• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador.
• Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance.
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical.
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause.
• Social Value: Paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces).
At Heidelberg Materials UK (previously known as Hanson UK), we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.
About us
At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.
As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.
If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).
You may still be the right fit for this or other roles within our company.
Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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