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As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Middlesbrough area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Salary and Benefits:
* £31,650 annual salary.
* Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
* Mileage allowance (paid in line with published HMRC rates) from and to your home address each day.
* Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
* Location: Home-based, visiting people in communities across your region. Ideally, you will be living in the TS postcode areas.
Job title:
Television Licence Field Officer
Job Description:
Core Responsibilities:
* Conduct door to door visits to properties where no TV licence is registered.
* Listen to customer reasoning for not having a licence and make an informed decision on next steps.
* Accurately record visit details and complete daily timesheets via the handheld device.
* Explain and sell the benefits of all licence payment schemes.
* Take and accurately record payment details.
* Attend court when required to give evidence in prosecution cases.
* Carry out work and attend meetings as directed by the Visiting Manager.
* Taking Records of Interview under caution.
What you'll need to bring:
* Full UK Driving Licence.
* Physical mobility for visiting multiple locations daily.
* Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
* Similar previous experience is not essential; excellent communication skills are a must.
What's in it for you?
* Opportunity to develop new skills and confidence in a role that keeps you active.
* 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
* Paid day out of the office for volunteering.
* Company matched pension, life assurance, and various voluntary benefits.
* Access to up to £500 of your salary before payday each month.
You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our ongoing support includes management and coaching teams that will help you grow and exceed your own expectations and progress your career.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Location:
Middlesbrough, United Kingdom
Time Type:
Full time
Contract Type:
Permanent #J-18808-Ljbffr